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Product Snapshot
Qiscus Omnichannel Chat is a mobile client built so administrators, team leads, and support agents can continue handling customer interactions when they’re away from a computer. The app extends your contact-center workflow to your phone, enabling quick replies and basic account management while on the move.
Getting started
To link the mobile app with your workspace, open the Omnichannel Chat web dashboard and scan the QR code shown there. After scanning, the app will synchronize your account and conversations so you can resume handling messages immediately.
Main capabilities
- Manage ongoing conversations and assign or close threads directly from the phone.
- Look up customer profiles and view relevant account details without switching devices.
- Read incoming messages and reply in real time with notifications for new activity.
Supported devices and pricing
The application is currently available for Android devices and can be downloaded at no cost. It provides a lightweight way to remain connected without requiring a PC or notebook.
Alternative app to consider
DilMil — “baat video pe” (Free): If you want another mobile-first option, DilMil offers a suite of features around video and messaging that some teams prefer for casual or multimedia-rich interactions.
If you need a walkthrough of any step — scanning the QR code, syncing accounts, or configuring notifications — tell me which part you want help with and I’ll outline it.
Technical
- Android
- Free
