Outlook.com for Web

Overview and background

Outlook.com is Microsoft's free, browser-based email offering, the successor to Windows Live Hotmail. It provides generous storage (marketed as effectively unlimited) and ties into Microsoft's cloud storage services. If you're looking for an alternative, Yahoo Mail is a commonly suggested free option.

Redesigned layout and navigation

Microsoft rebuilt the webmail interface from the older Hotmail design. The revamped layout places commonly used folders and tools on the left side of the screen, making navigation more consistent with modern webmail conventions.

Key items collected under the "Quick views" area:

• Shipping updates
• Photos
• Flagged messages
• Documents

Typical mail folders appear in the sidebar as well:

• Drafts
• Sent items
• Junk mail
• Inbox

Dynamic toolbar and chat integration

A context-sensitive toolbar runs across the top of the page and adjusts its options depending on what you're viewing, which helps surface relevant actions quickly. Chat is built in too, allowing conversations with your Microsoft Live contacts and Facebook friends without leaving the inbox — convenient for staying in touch while managing email.

Usability issues and missing features

While the redesign adds modern conveniences, a few omissions can be frustrating. For example, right-click options are limited or absent in certain areas such as the People (contacts) and Calendar sections, which reduces some expected quick-access functionality.

How it stacks up against competitors

Outlook.com is a clear improvement over Hotmail’s older interface, but it still trails some rivals in specific features. Heavy Gmail users may be reluctant to switch because Gmail offers items like Priority Inbox and seamless integration with numerous Google services (including Google+ at the time of comparison). That said, Outlook.com’s chat and contact tools are strong points that will appeal to many former Hotmail users.

Final assessment

Overall, the new Outlook.com is a substantial upgrade: cleaner design, better organization, and tighter social/chat integration. It won’t necessarily convert entrenched Gmail fans, but for people migrating from Hotmail or trying a modern Microsoft webmail experience, it’s a welcome refresh.