MyPower - Kenya Power SelfService for Android

App summary

MyPower is an Android app from Kenya Power (KPLC) that centralizes self-service tools for electricity customers. It makes it simple to handle account tasks, obtain tokens, track outages and contact support without visiting an office.

Account management tools

• Purchase prepaid tokens securely and view your token history.
• Look up current bills and check balances on demand.
• Manage account details and quickly query past transactions.

Support and feedback options

• Send meter-related fault reports and follow up on prepaid meter issues.
• Lodge billing disputes or provide suggestions directly to customer care.
• Track the status of any complaint and receive responses through the app.

Outage tracking and quality reports

• Report power failures and submit notes about voltage or supply problems.
• View interactive outage maps showing current interruptions.
• Check scheduled interruptions and planned maintenance notifications.

Employee verification

• Verify Kenya Power staff identities using the integrated Jua authentication feature to ensure field visits are legitimate.

Why use MyPower

MyPower combines billing, token sales, fault reporting and staff authentication in one place, making it convenient to manage your electricity account from your phone.