Service Snapshot

myCONCORDIA is CONCORDIA Health and Insurance’s digital customer portal. It lets members manage policy documents, send invoices electronically, display a mobile insurance card, and keep track of coverage, claims, and payments. The app also provides quick access to live customer service and health guidance tools from anywhere.

Core Functions

  • Virtual insurance card visible on your smartphone for easy presentation
  • Submit medical bills and invoices digitally without printing or mailing
  • View coverage details, premium statements, and claim histories at any time
  • Biometric sign-in using fingerprint or face recognition for fast access
  • Direct link to the Health Compass for questions about health, illness, and treatments
  • Immediate access to the concordiaMed 24-hour health advisory service
  • One-tap options to contact customer support when you need help

Suggested Alternative App

  • Glass — AI Skincare Acne Scan (free) — listed here as a recommended alternative for users looking for additional healthcare-related mobile tools.

Privacy and Data Protection

CONCORDIA takes privacy seriously. myCONCORDIA is built to meet high security and data-protection standards, with safeguards in place to protect your personal and medical information.

Compatibility and Requirements

  • iOS 11 or newer
  • Insured under a CONCORDIA policy
  • An active myCONCORDIA account

How to Create a myCONCORDIA Account

  1. Visit the CONCORDIA website or download the myCONCORDIA app from the App Store.
  2. Choose "Register" and follow the on-screen steps to verify your identity.
  3. Link your insurance policy by entering the required policy or member details.
  4. Enable biometric login (optional) for quicker future access.

Support and Contact Information

  • Email: [support email address] (recommended for non-urgent requests)
  • Phone: [support phone number] — availability Monday to Friday, 8:00–18:00

For the most up-to-date contact details and additional help options, consult the official CONCORDIA website or the help section inside the myCONCORDIA app.

Technical

Title
myCONCORDIA
Requirements
  • iPhone
Language
German
Available languages
  • German
  • Italian
  • French
License
  • Free
Latest update
2026-01-22
Author
CONCORDIA Versicherungen AG
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