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Overview for IT service teams
Lansweeper is a solution built with IT service desks in mind. It delivers contextual information about a caller as soon as a technician picks up, so support staff have the data they need without searching through multiple systems.
How it supports support staff
When a technician receives a ticket or a phone call from an existing client, the platform displays relevant information on-screen. That includes the client’s device and installed software, a history of reported problems, and the fixes that were applied previously — enabling quicker, more accurate troubleshooting and improved customer satisfaction.
Main advantages
- Quick access to prior fixes and documented resolutions, helping agents reproduce or extend past remedies
- A chronological record of incidents and their outcomes for better incident tracking
- Visibility into installed applications and their versions for faster diagnosis
- Detailed hardware and device inventory to identify affected assets immediately
Suggested free online charting option
If you need a no-cost, web-based charting tool for visual reports, consider Google Charts or an open-source library like Chart.js. Both allow you to create interactive visualizations without licensing fees and integrate easily into dashboards or service desk portals.
Technical
- Web App
- Full