Citilink Access for iPhone

Overview of Citilink Access

Citilink Access, developed by Via Transportation Inc., is an iPhone app that provides on-demand, door-to-door rides for people who need service outside fixed-route transit. The app is designed to make requesting and managing rides straightforward: reserve a trip, verify your pickup, board the vehicle, and cancel if plans change — all from your phone.

Booking and Confirmation Process

• Keep an eye on the app for live notifications and driver details so you know when your ride is arriving.
• After 5:00 PM on the day before you travel, open the app to confirm your scheduled pickup time.
• Make your reservation no later than 5:00 PM on the day before your intended trip.

Cancelling and Boarding

If you need to cancel, use the app to remove the booking quickly. When your confirmed pickup arrives, present yourself at the designated stop and board the vehicle as instructed in the app.

Recommended Alternative

Suggested substitute: Tyler Transit — a free option that may serve as an alternative depending on your route and needs.

Tips for a Smooth Experience

• Check the app frequently for updates on driver ETA and any service alerts.
• Keep your pickup details accurate and arrive a few minutes early to ensure a timely boarding.
• Save any frequent addresses in the app to speed up future bookings.