AnswerConnect for iPhone

AnswerConnect — Manage Your Live Reception on iPhone

AnswerConnect is an iOS application from Anywhereworks Inc. that gives you remote access to your AnswerConnect live reception account. The app helps businesses keep a professional, always-on receptionist team available so you don’t miss customer inquiries—right from your iPhone.

Main capabilities

• Archive conversations for later reference so important threads are preserved.
• Forward customer messages to team members via email or SMS.
• Attach internal notes to a message so other staff see context or instructions.
• Review inbound messages handled by the live reception team.
• Look up contact details for customers directly in the app.
• Switch to the Chats area to coordinate responses with colleagues.
• Receive push alerts for new customer messages and team chat activity.
• Report issues or escalate problems to an administrator when needed.

Team coordination and message handling

Use the Chats section to discuss specific client messages with your staff, delegate follow-ups, and keep a shared record of actions taken. When forwarding messages or adding notes, teammates receive the context they need to respond smoothly. You can also mark and store conversations for future use, helping maintain continuity across your support operations.

Requirements and how to get started

To use the app you must already have an active AnswerConnect live reception account. Once you have an account, download the AnswerConnect app from the App Store, sign in with your credentials, and enable notifications to stay informed of incoming customer contacts.

Alternative option

Recommended alternative: IndianOil ONE (free) — consider this if you’re exploring other mobile options for managing customer interactions.