Aaple Sarkar for Android

Overview of the Application

Aaple Sarkar is a complimentary Android application developed by the Directorate of Information Technology for the Government of Maharashtra. Designed for citizens across the state, the app functions as a public-facing channel to register civic complaints and request corrective action. It is listed under the Social & Communication category on app stores.

How to Lodge a Complaint

Users can submit grievances through the app by selecting the category that best fits their issue. Complaints can be directed either to district-level offices or to state departments at Mantralaya, depending on which authority is responsible. After submission, the system issues a reference number so the filer can follow up.

Tracking and Resolution Workflow

• Track progress: Check the real-time status of an active grievance from within the app.
• Provide closure feedback: Once a response is received, users may rate or comment on the resolution.
• Receive a reference token: Every filed complaint generates a unique token to make monitoring easier.
• Choose the right authority: Direct complaints to local district administrations or the appropriate Mantralaya department based on the subject.

Additional Links and Related Portals

The application also links to government services and information portals useful for citizens, including the state's Right to Information resources and the MyGov portal for broader engagement. For users seeking other assistance programs, MahaDBT is commonly mentioned as an alternate government service platform.

Why Citizens Use It

Aaple Sarkar simplifies the grievance redressal process with an intuitive interface and straightforward features. By centralizing complaint submission, tracking, and feedback, it helps residents of Maharashtra submit issues quickly and monitor official responses without visiting offices in person.