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Hi,
I like it :)
Just one bug I've noticed so far; Can't seem to be able to create new "Knowledge Base" items.
Cheers,
John.
2008-03-27 02:09:59 UTC by scarcorp
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Allow more than 255 characters to be entered.
2007-12-10 09:52:04 UTC by nobody
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Since upgrading from 2.4 to 2.5 we are experiencing odd behaviour.
1 ) Agents are unable to create tickets for end users - the forms all work, emails send but the new ticket does not appear in the system.
2 ) A user is able to create a support ticket. This is then on the system and is visable to agents. However I am unable to assign this ticket to an agent or enter and submit text agains.
2007-12-03 15:39:56 UTC by nobody
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How about an field to enter time taken to finish a request ?
Then a report on time taken against locations, incident type etc.
p.
2007-11-23 12:59:30 UTC by nobody
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I great feature would be to allow a user who is 'admin level 0' to see tickets assigned to other Agents - i.e. support staff who work for him.
Perhaps the Manager alerted if no updates have been assigned to a incident with a high priority in say X many hours...
2007-11-08 11:28:40 UTC by nobody
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I read the tutorial. However, Email notifications cannot be turned on because it didn't show up on the configuration page. I fixed this by adding a 'name' column to 'universal' table--it was missing when importing the tiquit.sql into MySQL. The reason was that univ.php looks for the 'name' field. Since it couldn't find it, it skipped the whole table (I only saw the theme table).
Xay Voong...
2007-05-18 22:33:00 UTC by nobody
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An option to allow users to search knowledge base. A button in the welcome page (index.php) like the one agents use.
Xay Voong
kattdood@mnhc.org
Mission Neighborhood Health Center.
2007-05-18 22:25:33 UTC by nobody
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Anonymous committed patchset 1 of module CVSROOT to the Tiquit CVS repository, changing 11 files.
2004-09-07 12:11:27 UTC by nobody
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limburgher registered the Tiquit project.
2004-09-06 13:01:00 UTC by limburgher
