Help Desk Wiki
by shinji76
Help Desk Wiki is a Web Application that help the work of Help Desks and Call Centers with a lot of tools like Tickets following problems untill they will be solved. Users can share address book, links and other documents, arranged in categories.
Project Feed
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Released 1.0.3 version
This time not just fix, but some improvements. Now tickets, faqs, links and documents can be stored also like HTML datas. You need to modify the database structure (you must add a column to this four tables). Some fix with intranet mail and with some ...
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Help Desk Wiki 1.0.3 WebApp file released: helpdeskwiki_1.0.3.zip
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Help Desk Wiki 1.0.3 Source file released: helpdeskwiki_source_1.0.3.zip
------- 1.0.3 ------- Tickets, Faqs, Links and Documents now can be stored also like HTML documents. In HTML mode HELP DESK WIKI will not insert a
tag for each CRLF of the text. Now HELP DESK WIKI can send HTML emails (just when you ... -
Souce Code Installation document
In the docs section is available a document that explain how to install and run HELP DESK WIKI source code under NetBeans.
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Released 1.0.2 version
I'm sorry for this stupid update. When I made the first initial translations I forgot to retry all features do I don't discover a missing string on translaction, wheren I try to update a contact data on Rubrica.
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(old) Help Desk Wiki 1.0.2 WebApp file released: helpdeskwiki_1.0.2.zip
-Fixed bug with incompleted translaction on Rubrica (webapplication crashed after updating a conctact data).
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(old) Help Desk Wiki 1.0.2 Source file released: helpdeskwiki_source_1.0.2.zip
-Fixed bug with incompleted translaction on Rubrica (webapplication crashed after updating a conctact data). -Removed some files not usefull for the project.
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Web Application installation document
Is available, unders Docs section, a document will explain how install the web application HELP DESK WIKI under Tomcat and how configure it to run for the first time. Document is in english, how want can translate it.
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First official release
Help Desk Wiki first official release was out. 1.0.1 version include english and italian support.
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(old) Help Desk Wiki 1.0.1 WebApp file released: helpdeskwiki_1.0.1.zip
First release. No change log available.
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