ASTRES is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, reporting, news.

Project Samples

Form to sum up the progress of a project Statistics about tickets Details of a ticket view by a member of the support team Search engine for tickets of customers Planning of the absences of the members of the support Dialog interface between the customer and the support

Project Activity

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Categories

Enterprise, Help Desk

License

GNU General Public License version 2.0 (GPLv2)

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Additional Project Details

Languages

French, English

Intended Audience

Information Technology, Customer Service

User Interface

Web-based

Programming Language

PHP, XSL (XSLT/XPath/XSL-FO), JavaScript

Database Environment

MySQL

Related Categories

PHP Enterprise Software, PHP Help Desk Software, XSL (XSLT/XPath/XSL-FO) Enterprise Software, XSL (XSLT/XPath/XSL-FO) Help Desk Software, JavaScript Enterprise Software, JavaScript Help Desk Software

Registered

2007-10-24
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