Help, My laptop won't boot!

Help
ruppera
2010-06-13
2013-06-09
  • ruppera
    ruppera
    2010-06-13

    I down loaded your latest version of Ultradefrag 4.3.0 today to my HP ze4560us
    laptop computer running Windows XP service pack3. I was interested in the
    defragging capability during boot time. Well I enabled the boot time
    defragmenting option and restarted the computer.

    Well it won't boot up!! I get to the first brief screen that says "Press esc
    to change boot order, press F2 to enter set-up, F12 to boot from Lan. After
    that I simply get a blank screen with just a blinking underline mark _ No keys
    work nothing. Use power button to shut down and start up again. Same result as
    above. Tried multiple times. Tried all the F buttons. But no keys work. I have
    all the Recovery disks. Do I have to use one of them to get it to boot up?
    What do I do? Tell me I did not just lose everything. Please help!!!

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-13

    Hi,

    No there is no need to reinstall the system.

    You need to boot into safe mode, which is done by pressing F8 before the
    Windows logo is displayed and after the BIOS lists the found hardware or the
    computer manufacturer logo vanishes.

    You can the run UD and disable boot time scanning or run the command boot-
    off
    .

    Now reboot and check the boot time defragmenting script, please quote it in a
    reply here.


    Stefan

     
  • ruppera
    ruppera
    2010-06-13

    Hi,

    Thanks for a reply. I am not even at the point to where the Windows logo
    appears or the BIOS finding hardware. There is no hard drive activity. No keys
    work. It seems as if it is not even recognizing that the hard drive is even in
    there.

    I did though put in a HP QuickRestore System Recovery CD disc 1 of 5 that I
    had. When I did that it I got to the first screen of the Quick Restore and
    simply exited out. When I do that it gets me to this C:> I take it this is
    the command prompt. Can I get to Safe mode from here. The keys on the keyboard
    work here.

    Thanks,

    Andrew

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-14

    To get into safe mode do the following:

    1) restart your system

    2) while the HP logo is displayed tab the F8 key many times repeatedly

    3) you should get a screen like one of those displayed at Getting into
    Windows Safe Mode.

    4) follow the on-screen instructions to select Safe Mode

    UD is not executed if booting into safe mode, so you will get a minimal
    Windows desktop, where you can disable boot time defrag.

    !!! As said before do not use the recovery disks, since you will loose all
    your personal data !!!


    Stefan

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-14

    Could you take a picture of the current screen and add it to a post of the
    help tracker?

    Thanks,

    Stefan

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-14

    Sorry, it is the Support
    Request

    tracker.


    Stefan

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-14

    Rereading your initial post shows, that you are not even getting to the point
    where Windows starts.

    The cause of this problem must be something different, since UD does not
    change anything that could cause this, if you enable boot time defrag.

    What else did you do before installing UD, enabling boot time scan and
    rebooting your system?


    Stefan

     
  • ruppera
    ruppera
    2010-06-16

    After downloading UD I ran the defrag for about 15 minutes just to see how it
    went. Stopped it after 15 minutes. Then enabled the boot time scan and
    rebooted. Thats it. Yes I am not even getting to the point of Windows
    starting.

    I let someone in the IT/helpdesk area at work take a look at the hard drive
    who is a whole lot more knowledgable than I with computers. I will try to
    summarize what they said.

    They said the Bios is not even recognizing the drive. They used an XP boot CD,
    ran hard drive test, and mentioned something about a partion program. Not sure
    of the exact process they used to check out the drive but the main thing they
    translated to me was during their process they got an error code/message of
    "unmountable boot volume". The computer can't boot because the file system in
    the boot area is messed/corrupted/ missing.

     
  • Stefan Pendl
    Stefan Pendl
    2010-06-17

    Does your restore disk set include a regular system disk?

    Since it is a HP system, it will usually consist of a Restore Plus CD and
    an Operating System CD, if this is not the case you may want to get a
    regular Windows XP installation disk from your IT.

    You will have to boot from the XP operating system or installation disk, not
    the restore plus disk and follow the instructions at Description of the
    Windows XP Recovery Console for advanced
    users
    under the topic Option 2
    for starting the recovery console.

    I would first try the FIXBOOT command and restart with the CD removed.

    If this does not help try the FIXMBR command, if there is still no joy,
    you will have your IT to rescue your private data from the disk and use the
    recovery disks to get your system back.

    Finally, UD is not messing around with the boot sector, nor with the master
    boot record, so there must have been something else, which surfaced in making
    your system stale at boot.


    Stefan

     
  • Sam
    Sam
    2012-08-13

    Have used Ultradefrag on 2 different laptops wiht similar issues. Turn off the
    boot time scan and the computer screen goes blank after the bios screen
    appears. No message, nothing happens.

    Note that it worked fine until I turned the bbot time scan off.

    Have it on another laptop and am leaving it on for now so I don't have the
    same issue crop up.

    Once I managed to get into windows, I tried turning it off again- no change.
    Uninstalled ultradefrag. Now there's about a 1 minutye delay and the computer
    will start.

    You can claim its not the boot scan, but the same thing happening the same way
    on 2 different computers says different.

    Wher is the script stored and which file calls the script. I can use a Linux
    live CD to access the necesarry file and make the changes. I just need to know
    which ones and what directories they're in.

     
  • Stefan Pendl
    Stefan Pendl
    2012-08-13

    Check out the FAQ and
    read the section Miscellaneous => How can I disable the boot time
    defragmenter manually?
    .

    Are you running any drive encryption or imaging program on both systems?

    --

    Stefan

     
  • goodies
    goodies
    2013-02-23

    Hi I am using win8 pro on laptop and got similar results regarding boot time defrag but not only UltraDefrag (5.12 and beta 2). It is with almost all defrag on the planet: perfectdisk, diskeeper, smart defrag, puran...
    some of them I got BSOD right after windows logo screen when enable boot time defrag. For UltraDefrag and Diskeeper, while they perform boot time defrag successfully, if I turn off boot time defrag, next boot I got stop at that windows logo screen with hard drive light off, have to press on/off button for 5 secs switch off my laptop. But next boot everything ok. But if I shut down the laptop normally, next boot it stop at that windows logo screen again. It starts up and enters windows successfully only after I hard reset. Now I simply did not install any defragger. Yes I know UltraDefrag does not offically support win8 but, any idea?
    Windows Bitlocker is disable and no drive encryption software running. Only Windows built-in shadow vol copy service and system restore enable.

     
    Last edit: goodies 2013-02-23
    • Stefan Pendl
      Stefan Pendl
      2013-02-24

      Sorry for the inconvenience.

      Users have reported that they have no problem running the GUI or the console interfaces, but there was no mention if the boot time interface was run successfully.

      I seem to have to reinstall my whole system to get a test environment for Windows 8, but that will need some time.

      Meanwhile I would recommend to not use the boot time interface until we have fully tested Windows 8 support.


      Stefan

       
      • goodies
        goodies
        2013-02-24

        Thanks for you reply Stefan. I searched the net and found out some people got the same booting problem after install certain windows updates. This maybe the case since this only happen after windows update this month. But strange only with defragger for my case

         
        • Stefan Pendl
          Stefan Pendl
          2013-02-24

          May be there is another set of boot files, that are not currently skipped, so we will have to investigate further.


          Stefan

           
  • delo
    delo
    2013-06-07

    Today, I installed and then enabled the boot time scan and rebooted. The system will not boot. Windows 2000, and a mirrored SCSI drive.

     
    • Stefan Pendl
      Stefan Pendl
      2013-06-09

      Could you enable the creation of the debug log and attach that to a new bug report.


      Stefan