| 29 |
Business Processes |
None |
open |
|
2009-11-20
|
2009-11-20
|
5 |
|
| 28 |
Roles - Specifically for agents NOT all users |
None |
open |
|
2009-11-20
|
2009-11-20
|
5 |
|
| 27 |
On-Hold Processes |
None |
open |
|
2009-11-20
|
2009-11-20
|
5 |
|
| 26 |
Export Database |
None |
open |
|
2009-11-20
|
2009-11-20
|
5 |
|
| 25 |
Search Results Display amounts. |
None |
open |
|
2009-11-05
|
2009-11-05
|
5 |
|
| 24 |
Search Results Display amounts. |
None |
open |
|
2009-11-05
|
2009-11-05
|
5 |
|
| 23 |
WIC User Guide document needs to be written |
None |
open |
Andrew Meshkov
|
2009-03-11
|
2009-03-11
|
1 |
|
| 19 |
agent available but does not have softphone connected (*98) |
None |
open |
Andrew Meshkov
|
2009-01-12
|
2009-01-12
|
2 |
|
| 18 |
Add in memory datasource to load data gotten for every call |
None |
open |
|
2008-12-22
|
2008-12-22
|
5 |
|
| 17 |
Dashboard agent view Current Duration and Avg Time Duration |
None |
open |
Bonnie Bradley
|
2008-12-10
|
2008-12-10
|
5 |
|
| 16 |
agent status available when work item is assigned and utiliz |
None |
open |
|
2008-12-09
|
2008-12-09
|
1 |
|
| 15 |
Managing resource pool dynamically |
None |
open |
|
2008-12-04
|
2008-12-04
|
8 |
|
| 13 |
launching media queue with wild card regex |
None |
open |
|
2008-11-13
|
2008-11-13
|
5 |
|
| 12 |
Provide "Answer" in starpound call control |
None |
open |
|
2008-11-11
|
2008-11-11
|
5 |
|
| 11 |
Call Recording - should be able to save queries |
None |
open |
Bonnie Bradley
|
2008-10-20
|
2008-10-21
|
5 |
|
| 10 |
Flag recordings from WIC, or programmatically |
None |
open |
Bonnie Bradley
|
2008-10-20
|
2008-10-21
|
5 |
|
| 8 |
Add Phone Verification |
None |
open |
Maxim Blagov
|
2008-09-26
|
2008-10-17
|
7 |
|
| 7 |
Dashboard enhancement for agent name instead of agent id |
None |
open |
|
2008-09-26
|
2008-09-26
|
5 |
|
| 6 |
WIC Improvement |
None |
open |
|
2008-09-24
|
2008-12-03
|
4 |
|
| 5 |
Support DNS SVR record lookup for SIP server |
None |
open |
|
2008-08-26
|
2008-08-26
|
7 |
|
| 4 |
Improve anonymous chat screen |
None |
open |
|
2008-08-04
|
2008-08-04
|
5 |
|
| 1 |
Call Parking |
None |
open |
Maxim Blagov
|
2008-06-06
|
2008-10-17
|
1 |
|
