Feature Requests Maximize Restore

Showing 22 results of 22

# Summary Milestone Status Owner Created Updated Priority
29 Business Processes None open 2009-11-20 2009-11-20 5  
28 Roles - Specifically for agents NOT all users None open 2009-11-20 2009-11-20 5  
27 On-Hold Processes None open 2009-11-20 2009-11-20 5  
26 Export Database None open 2009-11-20 2009-11-20 5  
25 Search Results Display amounts. None open 2009-11-05 2009-11-05 5  
24 Search Results Display amounts. None open 2009-11-05 2009-11-05 5  
23 WIC User Guide document needs to be written None open Andrew Meshkov 2009-03-11 2009-03-11 1  
19 agent available but does not have softphone connected (*98) None open Andrew Meshkov 2009-01-12 2009-01-12 2  
18 Add in memory datasource to load data gotten for every call None open 2008-12-22 2008-12-22 5  
17 Dashboard agent view Current Duration and Avg Time Duration None open Bonnie Bradley 2008-12-10 2008-12-10 5  
16 agent status available when work item is assigned and utiliz None open 2008-12-09 2008-12-09 1  
15 Managing resource pool dynamically None open 2008-12-04 2008-12-04 8  
13 launching media queue with wild card regex None open 2008-11-13 2008-11-13 5  
12 Provide "Answer" in starpound call control None open 2008-11-11 2008-11-11 5  
11 Call Recording - should be able to save queries None open Bonnie Bradley 2008-10-20 2008-10-21 5  
10 Flag recordings from WIC, or programmatically None open Bonnie Bradley 2008-10-20 2008-10-21 5  
8 Add Phone Verification None open Maxim Blagov 2008-09-26 2008-10-17 7  
7 Dashboard enhancement for agent name instead of agent id None open 2008-09-26 2008-09-26 5  
6 WIC Improvement None open 2008-09-24 2008-12-03 4  
5 Support DNS SVR record lookup for SIP server None open 2008-08-26 2008-08-26 7  
4 Improve anonymous chat screen None open 2008-08-04 2008-08-04 5  
1 Call Parking None open Maxim Blagov 2008-06-06 2008-10-17 1