Re: [Smartmontools-support]Multi_Zone_Error_Rate Attribute is in state FAILING_NOW

[Roberto N. <ra...@dr...>]

Hi Bruce,

> OK.  Please continue to copy our correspondence to the list so that there
> is a record of it in the archive.

Sure thing.

>>SMART overall-health self-assessment test result: FAILED!
>>Drive failure expected in less than 24 hours. SAVE ALL DATA.
>
> Take this warning seriously, please.  In my experience (with other
> vendors, howerver) in almost all cases it means that your disk will die
> soon.

I've been getting this message since July 10 in my logs, I only noticed
yesterday as I was browsing through the log files. This harddisk should
have died on me 2 months ago.

>>   5 Reallocated_Sector_Ct   0x0033   099   099   024    Pre-fail 
>>Always       -       31
>  
> Your drive has already reallocated 31 bad sectors
>  
>>   9 Power_On_Hours          0x0032   092   092   000    Old_age 
>>Always       -       4746660
>  
> You need the -v 9,seconds options.  Your drive is 4746660 seconds = 1318

Yes, this improves ledgibility quite a bit, thanks ;).

> hours old.  It should still be under warranty.  Since it has failing SMART
> status, Fujitsu should replace it.

The problem is that I've bought it last year after my first disk in my
laptop was dying. But I somehow could prolong the life of the former
disk by shutting the laptop down regularly. I did not have the option of
a backup as I was travelling from Symposium to Symposium. It was only 55
days ago when I installed the new disk.

>>194 Temperature_Celsius     0x0022   100   100   000    Old_age   Always 
>>       -       54
> 
> 
> Is this a laptop disk (it's hot)

Yes, it's a laptop disk. Maybe you want to add it to the smartctl
regexp? It's a FUJITSU MHR2040AT.

[snip explanations]

>>200 Multi_Zone_Error_Rate   0x000f   036   033   060    Pre-fail  Always 
>>   FAILING_NOW 2883583
>  
> I'm pretty sure that you also need
>  -v 200,writeerrorcount
> so on this disk Attribute 200 is not Multi Zone Error Rate but Write Error
> Count.  If so, you should see the raw value incrementing in time.

Thanks for this hint.

>>SMART Self-test log structure revision number 1
>>No self-tests have been logged
>  
> You can get some additional confidence (that something is or is not
> wrong) by running self-tests.  Use -t short and -t long, then use -l
> selftest to read the self-test log afterwards.

Yes, that's what I've seen in the code but ...

> Warning: this read scans the disk.  It's quite likely that if the disk is
> failing it will provoke catastrophic failure.

... that's what I feared too.

> Since these are write errors, though, read scanning the disk might not
> detect them, which is what self-tests normally do.

Right.

> As I said above, I don't think that for this disk it's multi-zone error
> rate.

Ok.

>>Now, I've been skimming throught the net and the ATAPI 6 (d1410r1.pdf) 
>>documentation but I couldn't find any hint on what exactly is happening 
>>to my harddisk. I also didn't find any valuable information in the 
>>source code. To make it short :), I would like to get some information 
>>about this problem of mine and if this is not possible I'd like to get a 
>>contact.
> 
> The individual Atttribute's and their meanings are NOT specified by the
> ATA standard. So you won't learn much from that.  What it does say is this
> (search for "SMART RETURN STATUS" in the .pdf file):
> 
> This command is used to communicate the reliability status of the device
> to the host at the host s request.
> 
> and:
> 
> 6.14.4 Threshold exceeded condition This condition occurs when the device
> s SMART reliability status indicates an impending degrading or fault
> condition.
> 
> You can read SFF-8035i to get a bit more insight.

I see, thanks!

> I strongly recommend that you badk up any data this is just on this disk,
> and if it's possible, ask Fujitsu to replace the drive.  They may ask you

It's now very unfortunate that I actually do not remember when and where 
I bought this disk. I'm far away from home where I could find a possible 
invoice and calling up various possible vendors (Dell, COS and Fujitsu) 
has not yet change anything with regard to my problem. I only hope that 
the disk will make it another couple of day until I get back and can 
find out where I bought it.

> to run one of their utilities, but it will also report the bad SMART
> status and might give you a "secret error code" that will persuade Fujitsu
> to replace the disk right away.

I doubt that I can contact them directly to replace my disk without an 
invoice, right?.

I thank you for you insights and wish you a nice day,
Roberto Nibali, ratz
-- 
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