Re: [smartmontools-support] 184 Unknown_Attribute 0x0032 099 099 099 Old_age Always FAILING_NOW 1

[James B. <jbr...@gm...>]

James Brown wrote:
> Dan Lukes wrote:
>   
>
> The test from their Live disk was passed without errors, but didn't give
> me any informations about attributes of that HDD.
> I suspect that the long test with their DOS-disk don't differ from such
> in smartmontools but the last can give to the user all information about
> S.M.A.R.T attributes.
> The long test through the command "smartcontrol" my disk passed too, but
> in the information about attributes that command gave me the above
> information about "184 Unknown_Attribute 0x0032 099 099 099 Old_age
> Always FAILING_NOW 1".
> I suspect that they maked their S.M.A.R.T as propietary only for
> refusing warranty requires when failing any attribute of a disk.
>
>
>   
I have sent to the SeaGate support my new question like the above, and
they answered me the next:
"our SMART values are encrypted and proprietary, that is why you get no
information. If SeaTools passed the long test, the disk is fine. The
Linux tool is a standardized  test for hard drives, however, since our
SMART values are encrypted and no 3rd party tool like yours has the key,
they cannot read them out correctly."
It is so terrible! If I have known it I never bought their HDD.
I don't understand for why they established such policy? Only for
refusing warranty asking of clients when the long test passes
successfully or for inculcating into their HDD's any  hardwired laying
and vulnerabilities for secret services?!