Re: [smartmontools-support] WDC WD5000BEVT: SMART command failed

[Christian F. <Chr...@t-...>]

Andreas aka Linux User #330250 wrote:

> Hi!
> I tried smartctl with my new Western Digital Elements 500GB USB2.0 drive and I 
> get this error:
>
> # smartctl -a -d sat /dev/sdb
> smartctl version 5.38 [i686-pc-linux-gnu] Copyright (C) 2002-8 Bruce Allen
> Home page is http://smartmontools.sourceforge.net/
>
> === START OF INFORMATION SECTION ===
> Device Model:     WDC WD5000BEVT-11ZAT0
> Serial Number:    WD-************
>   

You can also suppress serial number output by '-q noserial'.


> Firmware Version: 01.01A01
> User Capacity:    500,107,862,016 bytes
> Device is:        Not in smartctl database [for details use: -P showall]
> ATA Version is:   8
> ATA Standard is:  Exact ATA specification draft version not indicated
> Local Time is:    Mon Mar 23 20:08:34 2009 CET
> SMART support is: Available - device has SMART capability.
> SMART support is: Enabled
>
> Error SMART Status command failed
> Please get assistance from http://smartmontools.sourceforge.net/
> Values from ATA Return Descriptor are:
>  00     09 0c 00 00 50 00 00 00  c2 4f 00 00 00 00
> A mandatory SMART command failed: exiting. To continue, add one or more '-T 
> permissive' options.
>
>   

Did you try '-d sat,12' also ?

AFAIK, the Linux SCSI pass-through ioctl has problems when 16 byte SCSI 
commands are sent to USB layer.

Even with '-d sat,12'  there is also a problem with truncated ATA return 
register values. This requires a '-T permissive' option for SMART 
status. There is a workaround in current CVS release.


> Maybe this helps too:
>
> #lsusb -v
> ...
>   idVendor           0x1058 Western Digital Technologies, Inc.
>   idProduct          0x1010
>   bcdDevice            1.05
>   iManufacturer           1 Western Digital
>   iProduct                2 External HDD
>   

If '-d sat,12' works, this would be a new entry for
http://smartmontools.wiki.sourceforge.net/overview_USB-Support

Cheers,
    Christian