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[smartmontools-support] Cannot enable SMART any more on Maxtor 6Y120P0
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From: Simon B. <sim...@we...> - 2006-12-04 11:52:40
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Hi, One of a pair of Maxtor 6Y120P0s got kicked out of an mdadm-managed RAID 1 over the weekend, and it appears to have failed in such a way that SMART monitoring can no longer be enabled for it. Here's what I get if I try to do so: ># smartctl -s on -a /dev/hde >smartctl version 5.36 [i686-pc-linux-gnu] Copyright (C) 2002-6 Bruce Allen >Home page is http://smartmontools.sourceforge.net/ > >=== START OF INFORMATION SECTION === >Model Family: Maxtor DiamondMax Plus 9 family >Device Model: Maxtor 6Y120P0 >Serial Number: Y34NQREE >Firmware Version: YAR41BW0 >User Capacity: 122,942,324,736 bytes >Device is: In smartctl database [for details use: -P show] >ATA Version is: 7 >ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0 >Local Time is: Mon Dec 4 11:28:20 2006 GMT >SMART support is: Available - device has SMART capability. >SMART support is: Disabled > >=== START OF ENABLE/DISABLE COMMANDS SECTION === >Error SMART Enable failed: Input/output error >Smartctl: SMART Enable Failed. > >A mandatory SMART command failed: exiting. To continue, add one or >more '-T permissive' options. ># smartctl -s on -H --tolerance=verypermissive /dev/hde >smartctl version 5.36 [i686-pc-linux-gnu] Copyright (C) 2002-6 Bruce Allen >Home page is http://smartmontools.sourceforge.net/ > >=== START OF ENABLE/DISABLE COMMANDS SECTION === >Error SMART Enable failed: Input/output error >Smartctl: SMART Enable Failed. I've moved the disk to another machine and tried it on a number of different IDE interfaces with different cables all to no avail. Its ex-partner in the RAID still happily reports its SMART data just fine. Both the Maxtor and the Seagate disk utilities both report the drive as 'OK', but both also fail to retrieve the SMART logs successfully - the Seagate utility reporting 'Unsupported' for the SMART check. Here's an extract from /var/log/messages: >Dec 2 15:08:01 khufu smartd[3183]: Device: /dev/hde, not capable of >SMART Health Status check >Dec 2 15:08:06 khufu kernel: hde: drive_cmd: status=0x51 { >DriveReady SeekComplete Error } >Dec 2 15:08:06 khufu kernel: hde: drive_cmd: error=0x04 { DriveStatusError } >Dec 2 15:08:06 khufu kernel: ide: failed opcode was: 0xb0 >Dec 2 15:08:06 khufu smartd[3183]: Device: /dev/hde, Read SMART >Values and/or Thresholds Failed >Dec 2 15:08:06 khufu smartd[3183]: Device: /dev/hde, SMART >Automatic Offline Testing unsupported... >Dec 2 15:08:12 khufu kernel: hde: drive_cmd: status=0x51 { >DriveReady SeekComplete Error } >Dec 2 15:08:12 khufu kernel: hde: drive_cmd: error=0x04 { DriveStatusError } >Dec 2 15:08:12 khufu kernel: ide: failed opcode was: 0xb0 >Dec 2 15:08:12 khufu smartd[3183]: Device: /dev/hde, enable SMART >Automatic Offline Testing failed. Is this failure mode well-known? Does it indicate an electrical failure or corruption of the SMART firmware or area of the disk where the data is stored? Anything else I should try before getting it RMAd (assuming Seagate/Maxtor will replace a disk that their utilities pass as 'OK')? Many thanks for any advice. Incidentally, the system is Centos 4.3 but with smartmontools updated to 5.36 from 5.33. Finally, I was able - but once only, immediately after the disk was kicked from the array, to get the SMART data out of it. That report is included below. Regards Simon -- final SMART report - all subsequent attempts failed as detailed above -- >=== START OF INFORMATION SECTION === >Device Model: Maxtor 6Y120P0 >Serial Number: Y34NQREE >Firmware Version: YAR41BW0 >User Capacity: 122,942,324,736 bytes >Device is: In smartctl database [for details use: -P show] >ATA Version is: 7 >ATA Standard is: ATA/ATAPI-7 T13 1532D revision 0 >Local Time is: Sat Dec 2 14:56:44 2006 GMT >SMART support is: Available - device has SMART capability. >SMART support is: Enabled > >=== START OF READ SMART DATA SECTION === >SMART overall-health self-assessment test result: PASSED > >General SMART Values: >Offline data collection status: (0x82) Offline data collection activity > was completed without error. > Auto Offline Data Collection: Enabled. >Self-test execution status: ( 0) The previous self-test >routine completed > without error or no self-test has ever > been run. >Total time to complete Offline >data collection: ( 242) seconds. >Offline data collection >capabilities: (0x5b) SMART execute Offline immediate. > Auto Offline data collection >on/off supp >ort. > Suspend Offline collection upon new > command. > Offline surface scan supported. > Self-test supported. > No Conveyance Self-test supported. > Selective Self-test supported. >SMART capabilities: (0x0003) Saves SMART data before entering > power-saving mode. > Supports SMART auto save timer. >Error logging capability: (0x01) Error logging supported. > No General Purpose Logging support. >Short self-test routine >recommended polling time: ( 2) minutes. >Extended self-test routine >recommended polling time: ( 54) minutes. > >SMART Attributes Data Structure revision number: 16 >Vendor Specific SMART Attributes with Thresholds: >ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE >UPDATED WHEN_ >FAILED RAW_VALUE > 3 Spin_Up_Time 0x0027 207 204 063 Pre-fail >Always - > 15550 > 4 Start_Stop_Count 0x0032 253 253 000 Old_age >Always - > 81 > 5 Reallocated_Sector_Ct 0x0033 213 210 063 Pre-fail >Always - > 414 > 6 Read_Channel_Margin 0x0001 253 253 100 Pre-fail >Offline - > 0 > 7 Seek_Error_Rate 0x000a 253 252 000 Old_age >Always - > 0 > 8 Seek_Time_Performance 0x0027 252 223 187 Pre-fail >Always - > 41870 > 9 Power_On_Minutes 0x0032 197 197 000 Old_age >Always - > 1025h+07m > 10 Spin_Retry_Count 0x002b 253 252 157 Pre-fail >Always - > 0 > 11 Calibration_Retry_Count 0x002b 253 252 223 Pre-fail >Always - > 0 > 12 Power_Cycle_Count 0x0032 253 253 000 Old_age >Always - > 119 >192 Power-Off_Retract_Count 0x0032 253 253 000 Old_age >Always - > 0 >193 Load_Cycle_Count 0x0032 253 253 000 Old_age >Always - > 0 >194 Temperature_Celsius 0x0032 253 253 000 Old_age >Always - > 55 >195 Hardware_ECC_Recovered 0x000a 253 252 000 Old_age >Always - > 4230 >196 Reallocated_Event_Count 0x0008 001 001 000 Old_age >Offline - > 438 >197 Current_Pending_Sector 0x0008 214 211 000 Old_age >Offline - > 400 >198 Offline_Uncorrectable 0x0008 001 001 000 Old_age >Offline - > 1272 >199 UDMA_CRC_Error_Count 0x0008 199 199 000 Old_age >Offline - > 0 >200 Multi_Zone_Error_Rate 0x000a 253 252 000 Old_age >Always - > 0 >201 Soft_Read_Error_Rate 0x000a 253 252 000 Old_age >Always - > 17 >202 TA_Increase_Count 0x000a 253 160 000 Old_age >Always - > 0 >203 Run_Out_Cancel 0x000b 253 252 180 Pre-fail >Always - > 4 >204 Shock_Count_Write_Opern 0x000a 253 252 000 Old_age >Always - > 0 >205 Shock_Rate_Write_Opern 0x000a 253 252 000 Old_age >Always - > 0 >207 Spin_High_Current 0x002a 253 252 000 Old_age >Always - > 0 >208 Spin_Buzz 0x002a 253 252 000 Old_age >Always - > 0 >209 Offline_Seek_Performnce 0x0024 196 178 000 Old_age >Offline - > 0 > 99 Unknown_Attribute 0x0004 253 253 000 Old_age >Offline - > 0 >100 Unknown_Attribute 0x0004 253 253 000 Old_age >Offline - > 0 >101 Unknown_Attribute 0x0004 253 253 000 Old_age >Offline - > 0 > >SMART Error Log Version: 1 >Warning: ATA error count 13 inconsistent with error log pointer 5 > >ATA Error Count: 13 (device log contains only the most recent five errors) > CR = Command Register [HEX] > FR = Features Register [HEX] > SC = Sector Count Register [HEX] > SN = Sector Number Register [HEX] > CL = Cylinder Low Register [HEX] > CH = Cylinder High Register [HEX] > DH = Device/Head Register [HEX] > DC = Device Command Register [HEX] > ER = Error register [HEX] > ST = Status register [HEX] >Powered_Up_Time is measured from power on, and printed as >DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes, >SS=sec, and sss=millisec. It "wraps" after 49.710 days. > >Error 13 occurred at disk power-on lifetime: 17401 hours (725 days + 1 hours) > When the command that caused the error occurred, the device was in >an unknown >state. > > After command completion occurred, registers were: > ER ST SC SN CL CH DH > -- -- -- -- -- -- -- > 40 51 3f 97 00 74 e0 Error: UNC 63 sectors at LBA = 0x00740097 = 7602327 > > Commands leading to the command that caused the error were: > CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name > -- -- -- -- -- -- -- -- ---------------- -------------------- > c8 00 40 97 00 74 e0 08 00:07:28.208 READ DMA > c8 00 08 17 05 71 e0 08 00:07:28.192 READ DMA > c8 00 08 2f e3 70 e0 08 00:07:28.192 READ DMA > c8 00 08 27 e3 70 e0 08 00:07:28.192 READ DMA > c8 00 08 87 a9 70 e0 08 00:07:28.176 READ DMA > >Error 12 occurred at disk power-on lifetime: 7952 hours (331 days + 8 hours) > When the command that caused the error occurred, the device was in >an unknown >state. > > After command completion occurred, registers were: > ER ST SC SN CL CH DH > -- -- -- -- -- -- -- > 40 51 28 97 03 44 e0 Error: UNC 40 sectors at LBA = 0x00440397 = 4457367 > > Commands leading to the command that caused the error were: > CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name > -- -- -- -- -- -- -- -- ---------------- -------------------- > c8 00 28 97 03 44 e0 08 00:26:25.632 READ DMA > c8 00 30 8f 03 44 e0 08 00:26:24.592 READ DMA > c8 00 38 87 03 44 e0 08 00:26:23.568 READ DMA > c8 00 40 7f 03 44 e0 08 00:26:22.528 READ DMA > c8 00 48 77 03 44 e0 08 00:26:21.488 READ DMA > >Error 11 occurred at disk power-on lifetime: 7952 hours (331 days + 8 hours) > When the command that caused the error occurred, the device was in >an unknown >state. > > After command completion occurred, registers were: > ER ST SC SN CL CH DH > -- -- -- -- -- -- -- > 40 51 28 8f 03 44 e0 Error: UNC 40 sectors at LBA = 0x0044038f = 4457359 > > Commands leading to the command that caused the error were: > CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name > -- -- -- -- -- -- -- -- ---------------- -------------------- > c8 00 30 8f 03 44 e0 08 00:26:24.592 READ DMA > c8 00 38 87 03 44 e0 08 00:26:23.568 READ DMA > c8 00 40 7f 03 44 e0 08 00:26:22.528 READ DMA > c8 00 48 77 03 44 e0 08 00:26:21.488 READ DMA > c8 00 50 6f 03 44 e0 08 00:26:20.448 READ DMA > >Error 10 occurred at disk power-on lifetime: 7952 hours (331 days + 8 hours) > When the command that caused the error occurred, the device was in >an unknown >state. > > After command completion occurred, registers were: > ER ST SC SN CL CH DH > -- -- -- -- -- -- -- > 40 51 28 87 03 44 e0 Error: UNC 40 sectors at LBA = 0x00440387 = 4457351 > > Commands leading to the command that caused the error were: > CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name > -- -- -- -- -- -- -- -- ---------------- -------------------- > c8 00 38 87 03 44 e0 08 00:26:23.568 READ DMA > c8 00 40 7f 03 44 e0 08 00:26:22.528 READ DMA > c8 00 48 77 03 44 e0 08 00:26:21.488 READ DMA > c8 00 50 6f 03 44 e0 08 00:26:20.448 READ DMA > c8 00 58 67 03 44 e0 08 00:25:13.872 READ DMA > >Error 9 occurred at disk power-on lifetime: 7952 hours (331 days + 8 hours) > When the command that caused the error occurred, the device was in >an unknown >state. > > After command completion occurred, registers were: > ER ST SC SN CL CH DH > -- -- -- -- -- -- -- > 40 51 28 7f 03 44 e0 Error: UNC 40 sectors at LBA = 0x0044037f = 4457343 > > Commands leading to the command that caused the error were: > CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name > -- -- -- -- -- -- -- -- ---------------- -------------------- > c8 00 40 7f 03 44 e0 08 00:26:22.528 READ DMA > c8 00 48 77 03 44 e0 08 00:26:21.488 READ DMA > c8 00 50 6f 03 44 e0 08 00:26:20.448 READ DMA > c8 00 58 67 03 44 e0 08 00:25:13.872 READ DMA > c8 00 60 5f 03 44 e0 08 00:25:12.832 READ DMA > >SMART Self-test log structure revision number 1 >Num Test_Description Status Remaining >LifeTime(hours) LBA >_of_first_error ># 1 Short offline Completed without error 00% 13356 - ># 2 Short offline Completed without error 00% 13333 - ># 3 Short offline Completed without error 00% 13312 - ># 4 Short offline Completed without error 00% 13290 - ># 5 Short offline Completed without error 00% 13267 - ># 6 Extended offline Completed without error 00% 13247 - ># 7 Short offline Completed without error 00% 13245 - ># 8 Short offline Completed without error 00% 13222 - ># 9 Short offline Completed without error 00% 13200 - >#10 Short offline Completed without error 00% 13182 - >#11 Short offline Completed without error 00% 13159 - >#12 Short offline Completed without error 00% 13137 - >#13 Short offline Completed without error 00% 13115 - >#14 Extended offline Completed without error 00% 13094 - >#15 Short offline Completed without error 00% 13092 - >#16 Short offline Completed without error 00% 13003 - >#17 Short offline Completed without error 00% 12980 - >#18 Short offline Completed without error 00% 12958 - >#19 Extended offline Completed without error 00% 12937 - >#20 Short offline Completed without error 00% 12935 - >#21 Short offline Completed without error 00% 12913 - > >SMART Selective self-test log data structure revision number 1 > SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS > 1 0 0 Not_testing > 2 0 0 Not_testing > 3 0 0 Not_testing > 4 0 0 Not_testing > 5 0 0 Not_testing >Selective self-test flags (0x0): > After scanning selected spans, do NOT read-scan remainder of disk. >If Selective self-test is pending on power-up, resume after 0 minute delay. |