When creating a new ticket and all of the required fields
are not filled in, clicking to Create the ticket throws an
error. The problem is that none of the data is saved and
all must be re-entered.
You need to copy the last lines of the page before the
first "else" in the page. When the fields test has finished you
need to show the fields again.
Put this lines before the first "else" in the file
createticket.php:
echo'
<form action=index.php?t=createticket
method=post name=form1>';
outputTicketForm($group_id,
$supporter_id, $client_id, $contact_id, '0', $detail,
$priority_id, $status_id, $platform_id, $category_id, $title,
$description); echo '
</form>';
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Logged In: NO
This is the most annoying part of the system, I think. Hope
there is a fix soon!
Logged In: NO
Maybe there could be some support at the same time for
special characters like '. At this time it returns an error
on that one.
Logged In: NO
You need to copy the last lines of the page before the
first "else" in the page. When the fields test has finished you
need to show the fields again.
Put this lines before the first "else" in the file
createticket.php:
echo'
<form action=index.php?t=createticket
method=post name=form1>';
outputTicketForm($group_id,
$supporter_id, $client_id, $contact_id, '0', $detail,
$priority_id, $status_id, $platform_id, $category_id, $title,
$description); echo '
</form>';