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#33 Required fields error - all data has to be re-entered

open
nobody
None
5
2004-08-06
2004-08-06
nettest
No

When creating a new ticket and all of the required fields
are not filled in, clicking to Create the ticket throws an
error. The problem is that none of the data is saved and
all must be re-entered.

Discussion

  • Nobody/Anonymous

    Logged In: NO

    This is the most annoying part of the system, I think. Hope
    there is a fix soon!

     
  • Nobody/Anonymous

    Logged In: NO

    Maybe there could be some support at the same time for
    special characters like '. At this time it returns an error
    on that one.

     
  • Nobody/Anonymous

    Logged In: NO

    You need to copy the last lines of the page before the
    first "else" in the page. When the fields test has finished you
    need to show the fields again.
    Put this lines before the first "else" in the file
    createticket.php:
    echo'
    <form action=index.php?t=createticket
    method=post name=form1>';
    outputTicketForm($group_id,
    $supporter_id, $client_id, $contact_id, '0', $detail,
    $priority_id, $status_id, $platform_id, $category_id, $title,
    $description); echo '
    </form>';

     

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