mailmanager-users — Discussion of Mail Manager

[Mailmanager-users] Mail Manager version 0.95 released

[Andrew V. <an...@lo...>]

Two features from the commercial version were added: measurement and
reporting of ticket close times and also a basic export of reports to Excel.

A spam marking system has been added. Several bug fixes and minor
improvements. 

Please keep the comments & bug reports coming! 

[Mailmanager-users] Mail Manager 0.94

[Andrew V. <an...@lo...>]

We're pleased to announce the release of version 0.94.

Plenty of bug fixes and it's now possible to edit the fields displayed on
the Ticket page.

We've also been in touch with the consultants who produced the user
interface for us to get some work down on a Spam processing interface. We'll
aim to get this into the next version.

Best regards

Andrew

-- 
Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK
Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/

Re: [Mailmanager-users] New tickets

[Andrew V. <an...@lo...>]

Hi Ron

> . Tickets are listed with a status of Open not New

All new tickets start off being Open. Before tickets are read they are shown
in bold. If you click on 'New' you will see the unread (bold) tickets.

> . Tickets appear to be assigned to the logged in user

If you create a ticket through the 'Create' button then it will by default
be assigned to the logged in user. The assignment engine is only used for
tickets created automatically by email.

> . No emails are sent to the group when the new tickets arrive

If 'Notify assigned user' is set then file this as a bug report.

> . The ticket list doesn't show who has been assigned (or accepted) the
> ticket

This was in an original pre-release version. We took it out because we were
trying to ensure that the product was usable on smaller monitors.

If you select from the 'User' drop down menu you can go through each user
and see what tickets they have although I appreciate that's not quite the
same.

I think the way forward is to allow users to define what fields are shown on
the tickets listing, as everyone seems to have a different opinions on what
they want to see.

> It has been a long haul trying to find an application which covered all our
> criteria, including answers based on templates and attachments in replies,
> so keep the development coming.  The simplicity of this app is what makes it
> great.

Thanks. If you can keep the bug reports/feature requests coming then that
will certainly speed up the development.

Andrew

-- 
Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK
Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/

[Mailmanager-users] New tickets

[Ron G. <ro...@fo...>]

I just wanted to check that my setup is correct.  I have set up MM as a test
system using Xcron to get the emails from a test account.  Due to the fact
that we have several products I have set the initial assignment to a group
and selected to have an email sent when new tickets arrive.  Problem is
that:

. Tickets are listed with a status of Open not New
. Tickets appear to be assigned to the logged in user
. No emails are sent to the group when the new tickets arrive
. The ticket list doesn't show who has been assigned (or accepted) the
ticket

Is this correct?

It has been a long haul trying to find an application which covered all our
criteria, including answers based on templates and attachments in replies,
so keep the development coming.  The simplicity of this app is what makes it
great.

Ron Goodwin

[Mailmanager-users] MailManager 0.93 released

[Andrew V. <an...@lo...>]

Version 0.93 is released. There's some quite big improvements to the
filters, attachment handling and the help button is now context sensitive.
There have been many bug fixes.

We're still advising against deploying MailManager in a  production
environment prior to 1.0 but if we manage to keep up the pace of releases we
expect this to by September.

Once we hit 1.0 we will slow the releases down to once every couple of
months but you'll still be able to get the latest developments from the CVS.

Andrew

-- 
Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK
Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/

[Mailmanager-users] MailManager Version 0.92 released

[Andrew V. <an...@lo...>]

We're pleased to announce 0.92 has been released. Again this is entirely bug
fixing based on user feedback and some testing here.

The gap between the commercial version of MailManager and the open source
version is now almost closed. I think all that's missing is the Excel export
for reports.

The reliability is getting there, we're not planning on adding new features
before 1.0 just keeping up the bug fixes.

Andrew

[Mailmanager-users] Version 0.91 released

[Andrew V. <an...@lo...>]

We're pleased to announce version 0.91 has been released. This is a bug fix
release based on feedback - please keep the bug reports coming!

To upgrade, replace the old Zope product with the new one and 'Refresh' from
the Control Panel. All tickets and settings will be preserved.

Andrew

-- 
Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK
Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/

[Mailmanager-users] Welcome to the MailManager users list

[Andrew V. <an...@lo...>]

This list is for discussing MailManager, including ideas for improvement,
bugs reports and support.

Andrew

-- 
Logical Progression Ltd, 20 Forth Street, Edinburgh EH1 3LH, UK
Tel: +44 (0)131 550 3733 Web: http://www.logicalprogression.net/