Error on creating a new request

[Laurentiu Donighevici]

The error appears when I select "Impact" or "Urgency":

*No result for the single row query: 'SELECT DISTINCT Service_service.id AS Serviceid, Service_service.name AS Servicename, Service_service.org_id AS Serviceorg_id, Organization_org_id_organization.name AS Serviceorganization_name, Service_service.servicefamily_id AS Serviceservicefamily_id, ServiceFamily_servicefamily_id_servicefamilly.name AS Serviceservicefamily_name, Service_service.description AS Servicedescription, Service_service.status AS Servicestatus, CAST(CONCAT(COALESCE(Service_service.name, '')) AS CHAR) AS Servicefriendlyname, CAST(CONCAT(COALESCE(Organization_org_id_organization.name, '')) AS CHAR) AS Serviceorg_id_friendlyname, CAST(CONCAT(COALESCE(ServiceFamily_servicefamily_id_servicefamilly.name, '')) AS CHAR) AS Serviceservicefamily_id_friendlyname FROM service AS Service_serviceINNER JOIN (organization AS Organization_org_id_organization ) ON Service_service.org_id = Organization_org_id_organization.idLEFT JOIN (servicefamilly AS ServiceFamily_servicefamily_id_servicefamilly ) ON Service_service.servicefamily_id = ServiceFamily_servicefamily_id_servicefamilly.id WHERE ((Service_service.id = '5') AND (Service_service.org_id IN ('3'))) '

Debug trace:

0 /home/donighe/domains/... /public_html/core/metamodel.class.php(5088): MetaModel::MakeSingleRow('Service', '5', true, false, NULL)
1 /home/donighe/domains/... /public_html/application/wizardhelper.class.inc.php(116): MetaModel::GetObject('Service', '5')
2 /home/donighe/domains/... /pages/ajax.render.php(560): WizardHelper->GetTargetObject()
3 {main}*

TIA,
Laurentiu

[Porpo]

I have the same error with the 2.1 version.
I've seen the query and all the fields query are complete in itop.

[mihai.b]

same for me :( still have the issue every time a new tiket is created.

[Jerome]

hi,
Same problem for me...
This gives a bad image with respect to our customers, someone has an idea to solve this problem?

[Antoine]

Hi,
Same problem for me.
nobody has found solution ?

[Denis]

Can be a problem with the access rights: if the service selected is part of an organization which is not allowed to the current user...