Re: [Gumstix-users] LCD touch screen

[Craig H. <cr...@gu...>]

On Feb 7, 2006, at 1:14 PM, Keith Olson wrote:

> Craig Hughes wrote:
>
>> On Feb 7, 2006, at 12:29 PM, Keith Olson wrote:
>>
>>> Are you going to have an upgrade program for those like him who   
>>> already bought an Audiostix?
>>
>>
>> I think the answer is very likely not, I'm afraid to say.  Our  
>> prices  (and margins) are so low already, and the logistics of  
>> processing  peoples upgrade claims would be so complicated (for a  
>> $40 board) that  we can't really do that, beyond our current  
>> warranty/restocking  policy.  Having, say, a 10 or 15% discount on  
>> a $40 board (ie saving  you maybe $6) would end up costing us most  
>> of the remaining $34
>>
>> I'm afraid anyone who bought just before the new product is  
>> launched  is just going to have to feel hard done by :(
>>
>> On the flip side, I do try and leak info on new products to this  
>> list  before they happen -- obviously new customers will not  
>> likely see  those emails, but at least everyone here should have  
>> their hard-done- byness at least a little mitigated I hope by my  
>> openness.
>>
>> C
>>
> I'm sure that everyone on this list understands the low margins you  
> work under and doesn't expect you to /not/ make a profit. <G>  I  
> just meant that they could swap their old one for the newer model  
> for the price difference plus the standard 15% restocking fee.  I  
> don't imagine you would have a lot of takers, but it /would/ mean  
> that those who would otherwise wait for the new one (i.e. not give  
> you money right away. <G>) will get an Audiostix right now so they  
> can get started right away, confident that when the new one comes  
> out, they will have an easy and inexpensive upgrade path to  
> complete their project.

Well, they basically can, but the 15% restocking fee is subject to  
the product not having been used or opened, so we can resell it again  
as "new".  And they'd have to pay for shipping twice (once for the  
old board, once for the new board) -- so that's why I doubt anyone  
would want to do it -- the ability to look at your old audiostix for  
21 days inside its pink envelope/crystal case without using it or  
opening it doesn't seem worth the price of shipping :)

C