[eGroupWare-tracker] Bugs #416: Original question text is missing in the KB answer

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Ticket modified by Thierry PELUCHON at 2011/12/23 17:09
Tracking SystemBugs
CategoryKnowlege base
VersionTrunk
StatusDeleted
ResolutionNone
Completed0%
Priority5 - medium
Created byThierry PELUCHON
Created on2007/02/23 15:48
Assigned toNot assigned
Summary#416 - Original question text is missing in the KB answer
Ask and answer a question is an interesting functionality of eGW.

In trunk 1.3.105 When we select and answer a remaining unanswered question, the answer is registered in KB with a category we choose.
The pb is that the resulting article in KB is not showing the original question text (just the title !). So we get in KB an answer to a question we don't even have an idea !!!!

I consider this as a bug to get people use this interesting possibility of eGW.
Comment by Tracking System at 2008/11/28 15:25:
This Tracker item was closed automatically by the system. It was previously set to a Pending status, and the original submitter did not respond within 14 days.
Comment by Ralf Becker at 2008/10/16 13:49:
Dear bug reporter,

we finished the first release candidate for the upcoming 1.6 release :-)

Therefore we kindly ask for your participation in fixing the remaining bugs. Please check if your reported bug is still present in the release candidate (report as 1.6.rc1) OR a newer svn checkout (report as Trunk). 

If the bug still exists in 1.6.rc1 or Trunk, please update the version accordingly and indicate it in your comment. 

If the bug does not exist in 1.6, but of cause still in 1.4, you can reopen it with version 1.4 - thought we probably don't have the resources to fix non-security-critical bugs in 1.4.

If you don't update your bug, we assume the issue no longer exists and the bug will be closed automatic after 14 days.

Thanks for your understanding

Ralf
eGroupware administrator
Comment by Thierry PELUCHON at 2007/09/26 22:58:
26/september 2007
This bug is not fixed in demo 1.4.002
The original text of the question is still not reloaded automatically at the top of the KBase answer text.
So we still store answers in KB but we don't even know the question is about !!!
see attachement file
Comment by Ralf Becker at 2007/09/25 22:57:
We just released the new 1.4.002 with many bug fixes and improvements. It fixes many problems reported over the last weeks.
WE NEED YOUR HELP: can you please verify your bugs against the new version. It's only a handful bugs per submitter, but a few hundred per developer. 
Please respond / comment to your bug, if the problem is NOT fixed in 1.4.002. If you don't respond the bug will be closed automatically in 2 weeks.
Please note: we can NOT fix bugs in 1.4.001 (only in new releases) and the old 1.2 versions are no longer supported.
Thanks for your understanding and help :-)
The eGroupWare developers
Comment by Frank Drews at 2007/07/12 16:42:
In the forum, I posted how you can edit the code in order to disable questions at all. This is sort of a workaround to this problem, too. Perhaps this could be added as a preference (Hide questions).
I didn't implement it as preference myself, because I am not good and happy if my // and /* */ coding does work


Linked entries:
https://community.egroupware.org/egroupware/index.php?menuaction=tracker.tracker_ui.edit&tr_id=416&no_popup=1