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Strange, VERY low unique Visitors

2011-04-06
2012-10-11
  • Hi!
    I got some strange results on my reports.
    While having over 1 Million pages and 3 Million hits, awstats only reports 1
    (one!) unique visitor:

    Does anybody know how to fix that?
    What info do I have to provide to help someone to figure it out?
    Kind regards, Simon

     
  • Jorge Frater
    Jorge Frater
    2011-04-07

    What version are you using? Is your log format correctly setup? What server
    are you using?

     
    • Apache/2.2.9 on Debian
    • AWStats 7.0 (build 1.971)
    • Log-Format in awstats-config: 1
    • Apache-Log: LogFormat "%v:%p %h %l %u %t \"%r\" %>s %b \"%{Referer}i\" \"%{User-Agent}i\""
     

  • Anonymous
    2011-10-12

    Simon,

    I'm having a similar problem. Were you able to fix yours?

     
  • No, not yet. I'm still searching for an answer.

     
  • Jean-Luc
    Jean-Luc
    2011-10-13

    Hi,

    This can happen when your infrastructure forces your visitors to pass through
    a reverse proxy or a firewall or another device/software. In these cases, all
    visits seem to come from the intermediate device.

    AWStats supports the use of the Apache field %{X-Forwarded-For}i which
    contains the real IP address of the visitor.

    Jean-Luc, AWStats Support at
    InternetOfficer