Activity for Danilo Parada
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Danilo Parada posted a comment on discussion Extending and integrating iTop
Added the file to configure the email
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Hi javer, thanks to reply my question .... The email associated is correct but, i have a new problem ... * i configure config-itop "* in different ways ... in * User Request's Notification TAB * the messages appear to Pending but, i wait 30 minutes and nothing , configure the cron.php to reply at 2 minutes and reply the example but nothing happend there .... I have doubts with an announcement: Error: Connection could not be established with host SMTP.office365.com [# 0] i try anything but ... the...
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Hi pierre, i solve this problem and i post the answer : https://sourceforge.net/p/itop/discussion/922360/thread/3be88d5a97/?limit=100#94a7
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Hi javer Garces, i probe your option but, the email don't have sent with the person to create a ticket.... :( ... any ideas ???? i probe: 1. SELECT Contact WHERE id = :this->caller_id 2. SELECT Person WHERE id = :this->caller_id and nothing happend.... i probe the 2 opcion with Trigger (when updated from the portal) and Trigger (on object creation) and nothing happened :( Please, can you help me ?
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Hola javier, muchas gracias por tu ayuda, queria preguntarte por lo siguiente: https://sourceforge.net/p/itop/discussion/922360/thread/dde3ba6352/?limit=100#3538 o por este ticket https://sourceforge.net/p/itop/discussion/1113906/thread/8dbc6d2aab/?limit=100#9506 muchas gracias por tu ayuda y tus conocimientos
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Error loading module "Monitor-module": /itop_design/classes/class[Monitor] at line 4: parent class 'PhysicalDevice' could not be found - Loaded modules: dictionaries,core,application,Monitor-module. anybody can helpme ??? i follow step by step this https://www.itophub.io/wiki/page?id=2_2_0%3Acustomization%3Aadd-class-sample but.... this error is occurr when i try to install the new extension
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Hi everyone, i try to create a trigger to send the information include in the ticket at the person who create the ticket but, i cant !!!!!! i lost in OQL..... please, anybody help me with this please
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Hi everyone.... i downloaded the example class monitor (https://www.itophub.io/wiki/page?id=2_2_0%3Acustomization%3Aadd-class-sample) but, when i try to access to itop from external link (not localhost) all css its not charge.... i try to edited the class monitor but, i can't find any reference to modify the css in all itop, other rare thing is, mi itop is ubicated in http://181.49.xxx.xxx when i close the session the itop is redirect to localhost. i'm creating the class monitor from the beginning,...
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the snapshot from the changes in the profiles and the portal user agent
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Hello everyone, I found the solution for some who have asked and others are looking for solution, How can we respond to the entries from the user agent (whatever it is) from the user portal to make all the changes from this portal (pending, mark as solved and reassign)? The permissions assigned to the support user are: Service Desk Agent Portal power user Support Agent REST Services User Portal user Service Manager I believe that the change in everything is in the user REST Services User since I...
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Hi !!! ... anybody can program this module to auto assign the ticket ???? or a how to ?
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check the OQL sentences in the config-itop i think.,... this error happend when the OQL is wrong and don't charge the form.... leave the OQL statement in such a way that the same search and bring the fields you want. PD: I do not remember where the file is because my boss did not tell me how to solve the problem but what did he do
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i think.... srikanth bhavaraju its refer to roles or profiles to Service Desk Agent... no???
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ok Guillaume, i use itop 2.5 and the error is from the portal user to access at itop, the user portal load fine but when i try to login this error stop me. i try modify the user portal to change the background and maximize a little the login frame, i got to lunch and i forget what sentences or files modify... i lost in the last part of the configuration itop.... :(
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An exception has been thrown during the rendering of a template ("Unable to generate a URL for the named route "" as such route does not exist.").
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this menu and the background
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Hi everyone, i can rezise the logon menu in portal user and add a color in front or a image ???? How change the word Requirements in portal user for solicitude?????
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Gracias JohnQuintero ..
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Hi Guillaume, glad to answer me.... i have the roles for user "Support" they are Support Agent - Service Desk Agent and Service Manager but, after, with only Support Agent i view the ticket in portal enhanced but, i couldn't solve it, just only comment... the documentation, although it is not very clear, its the only documentation for the correct configuration of iTop??
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Hi to everyone, i check this incident and evalue the comment of guillaume but, the encoding is ANSI... so... i just wait the update from iTub to resolve this problem ?
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Hello Guillaume, questions that can help me with my other concern, as I do with an assigned ticket, can you respond from the same improved portal? this in order for users and support staff to enter through the same portal and the last to respond to incidents (I could do it from the iTop administration console but I could not do it from the improved portal)
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Hi Guillaume Lajarige, off course i used the iTop 2.5..... but, how i can solve this problem ????
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Hi everyone... Whe i customizing iTop, i set the lang in preferences to English,... when i create a user with the role portal user and login with him, i choose a new request but the form no load (Portal user in Spanish). When i change the lang portal user to English and retry the process, the form load to me, but..... how to solve this incident with the lang ??????
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Hi for all, i've a big problems to configure the itop, but... i still configure and checking the change... in this moment, i create a ticket and assign the ticket to support user, but, in the enhanced portal, the ticket don't manifest in user support, and in the portal administrative, i don't know to resolve a ticket.... Can you Help me please.... i followed the manual but it's not clear in many parts to configure perfectly!
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