User Activity

  • Posted a comment on ticket #1753 on iTop - IT Service Management & CMDB

    Yes Guillaume, he is. Thank you.

  • Posted a comment on ticket #1753 on iTop - IT Service Management & CMDB

    I actually found potential problem in the code and posted my findings on GitHub: https://github.com/Combodo/iTop/commit/75737b4ffee536eaebf3d5cd22a535e67ead7410?_pjax=%23js-repo-pjax-container#commitcomment-33560429

  • Created ticket #1753 on iTop - IT Service Management & CMDB

    iTop 2.6.1 data synchro ignoring the full load interval, not obsoleting the replica

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hi Seruji, Not sure whether it's still relevant to you, but the way how I do it is through my own extension installed under itop_root/extension and within extension's datamodel.xml I redefine WelcomeMenuPage. Something like the following code. Once you are happy with your definition, you just run the iTop toolkit to apply changes to your datamodel. This allows me to simply copy and paste my own extension between pre-prod and production systems preventing any maunally created errors. <?xml version="1.0"...

  • Posted a comment on ticket #1721 on iTop - IT Service Management & CMDB

    Is there anybody aware of this issue? It would be great to get some feedback as I believe this is a significant synchrnization error in iTop.

  • Posted a comment on discussion Extending and integrating iTop on iTop - IT Service Management & CMDB

    Hi, I am struggling to understand how the primary_key in reconciliation policy of a data source is used during data synchronization. The iTop documentation is a bit confusing, it states the following: "Use primary_key: the column primary_key of the replica is expected to contain the identifier of the object in iTop." "column primary_key of the replica" - does this refer to primary_key in synchro_data_<classname> table? Because I am unable to locate primary_key column in any other table, especially...

  • Created ticket #1721 on iTop - IT Service Management & CMDB

    Locked attribute in one Synchro Data Source prevents other Synchro Data Source to update it

  • Posted a comment on discussion Installing and using iTop on iTop - IT Service Management & CMDB

    Hi guys, I think this bug still exists. I could only test this on version: iTop version 2.4.1-3714 built on 2018-02-13 14:29:20 Data model: 2.4.0 MySQL: 5.7.22-0ubuntu0.17.10.1 PHP: 7.1.17-0ubuntu0.17.10.1 Not sure, perhaps it has been resolved in the new iTop version? Anyway, I get the same errors as Gatsby. I setup "IPv4 Address" synchronization with delete policy. For IP addresses I am using the IPAM module (teemip) and the IP address object is assigned to "Network Device" object. I normally don't...

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