Activity for SEB Support

  • SEB Support SEB Support posted a comment on discussion Help

    Yeah, SourceForge is getting worse, we will move away from it and only use our GitHub project site.

  • SEB Support SEB Support posted a comment on discussion Help

    The SEB application is identical in the new build 3.2.0.338, only the installer bundle changed. Microsoft changed a dependency for the SEB 3.2 installation, so the previous installer fails. The new build 3.2.0.338 is identical to the original release, but installing the WebView2 dependency works again. Your university must accept the new version, tell them the old doesn't work.

  • SEB Support SEB Support posted a comment on discussion Help

    Questions like that we cannot answer, just read the manual and try it out (you can easily open several browser windows in SEB and you can configure size and position of the main and of additional windows): https://safeexambrowser.org/macosx/mac_usermanual_en.html#AppearancePane and Browser pane

  • SEB Support SEB Support posted a comment on ticket #134

    I would need the quit and admin passwords (if set) to have a proper look at it. Note that we recommend to use the ConfigKey/BrowserExamKey checks with SEB configurations saved "for starting an exam", not with client settings like this. Client settings are not really meant to start an exam session, as they would be stored on the exam device even before the exam and therefore can easier be hacked than exam config files dynamically loaded from a server at the time of the exam.

  • SEB Support SEB Support posted a comment on discussion Help

    You would need to check if the student uses SEB 3.2 (as the check for number and internal/external displays only exists in SEB 3.2). In a web application, you can use the browser user agent to check which SEB version is connecting to your server.

  • SEB Support SEB Support posted a comment on discussion Help

    Hello, SEB 3.2 for Windows fixes a bug in recognizing prohibited processes. Previous versions confused prohibited processes for macOS and Windows. With 3.2 it should work if you create one configuration file for example with the Mac version with allowed Teams for macOS (deselect the "Active" flag for the Teams prohibited process), then load that same configuration file into the SEB Configuration Tool of SEB 3.2 for Windows, and deactivate the Windows Teams prohibited process, then save this configuration...

  • SEB Support SEB Support posted a comment on ticket #134

    Probably that Mac has some software installed which changes network requests. Proxy software changing the URL which SEB receives in requests from the server (so the URL for each request isn't exactly the same on the Mac and on the server) will cause both the ConfigKey and the BrowserExamKey checks to fail. It might help if you can post the configuration file used for the exam.

  • SEB Support SEB Support posted a comment on discussion Help

    It's not relevant if the setting is contained in the Moodle generated config file, because SEB uses the default value for any settings which isn't contained in a config file (the default value for enablePrivateClipboard is true). Which SEB version is supposed to be affected? Every SEB version should delete the clipboard when being started, reconfigured and quit. But only the macOS and iOS (when running in secure mode) versions actually implement a private clipboard, which cannot exchange contents...

  • SEB Support SEB Support posted a comment on discussion Help

    AUTOMATED ANSWER: POSTING REJECTED Reason: 101 Use of phrases like "very urgent", "answer immediately" etc. Reason: 102 Use of capital letters only in a request for more than one word in a row.

  • SEB Support SEB Support posted a comment on discussion Help

    You can check the browser user agent string to make sure that students use a particular version of SEB.

  • SEB Support SEB Support posted a comment on ticket #138

    You have to ask exam.net for help. We're only responsible for the SEB software itself, all questions to particular examination/testing software/platforms must be directed to the providers of those. They know their software, they have to solve the issue (and can ask us for help to solve the issue in exam.net when using SEB).

  • SEB Support SEB Support posted a comment on ticket #137

    We don't support ranges in the port number argument. Can't you just allow wss:// itself or together with a specific domain? Why do you anyways need to use specific URL filters here, can students create websocket connections in your exam system? I don't think I fully understand your use case.

  • SEB Support SEB Support posted a comment on ticket #136

    Thanks for your understanding. We get many requests which we consider exagerated, but in the end we usually do what the majority wants but make it configurable. Anyways, remote exams will never be perfectly secure and it would be better to do better exams, where students don't need to cheat.

  • SEB Support SEB Support posted a comment on ticket #136

    You can use the macOS version of SEB: https://safeexambrowser.org/download_en.html#MacOSX

  • SEB Support SEB Support posted a comment on ticket #137

    The browser engines currently are not supporing screen sharing. I don't think Apple supports it for the embeddable browser engine (WKWebView) at all, I will investigate and file a feature request if needed. The Windows CEF engine might support it with some additional code, we have created an issue and will look into it. The options in the macOS Preferences are only relevant for the SEB 2.x version for Windows. In SEB 3.2 for Windows, you don't need to enable micophone/webcam. On Mac, you have to...

  • SEB Support SEB Support posted a comment on ticket #137

    Do you mean the microphone input level? We currently don't have controls for that, I guess currently the only was how to adjust it is to do it ahead of starting SEB. I don't know what do you mean with allowing a plugin/protocol?

  • SEB Support SEB Support posted a comment on ticket #137

    We don't have experience with the wss:// protocol as far as I know. Can you test it yourself and let us know?

  • SEB Support SEB Support posted a comment on ticket #136

    SEB by default doesn't run in virtual machines, as that could be used to cheat. Why do you want to run it in a virtual machine?

  • SEB Support SEB Support modified a comment on ticket #136

    Guys, calm down. Almost everything in SEB is configurable, but the standard setting is always the most restrictive, most secure. You just have to tell your examinator, professor, teacher (whoever is conducting the exam) to change SEB settings for your exam, for example so that one internal or external display is allowed. No big thing! We implement such features according to popular feature requests. Many exam organizers asked for this feature, because students apparantely were trying to cheat in...

  • SEB Support SEB Support posted a comment on ticket #136

    Guy, calm down. Almost everything in SEB is configurable, but the standard setting is always the most restrictive, most secure. You just have to tell your examinator, professor, teacher (whoever is conducting the exam) to change SEB settings for your exam, for example so that one internal or external display is allowed. No big thing! We implement such features according to popular feature requests. Many exam organizers asked for this feature, because students apparantely were trying to cheat in remote...

  • SEB Support SEB Support created a blog post

    Safe Exam Browser 3.0 for iOS released

  • SEB Support SEB Support modified a comment on discussion Help

    No, sorry, the problem is definitely that the Moodle - SEB integration doesn't work at all if Moodle is displayed in an iFrame. This is a currently an unsupported use case, sorry about that, but we can't change anything about that quickly. It will work in future versions of SEB and Moodle, but don't expect that before end of the year.

  • SEB Support SEB Support posted a comment on discussion Help

    No, sorry, the problem is definitely that the Moodle - SEB integration doesn't work at all if Moodle is displayed in an iFrame. This is a currently unsupported usecase, sorry about that, but we can't change anything about that quickly. It will work in future versions, but don't expect that before end of the year.

  • SEB Support SEB Support modified a comment on discussion Help

    In addition to what my colleague wrote, it's possible that your setup doesn't work if your Moodle instance runs in the iFrame (I'm not sure if I understood you correctly, but I know that Moodle can be run in an iFrame using LTI integrations or similar). The ConfigKey feature might not work correctly if you display the Moodle instance in an iFrame with a different domain than the main page content, because of a limitation in the browser engine in recent versions of SEB for Windows. In that case Moodle...

  • SEB Support SEB Support posted a comment on discussion Help

    In addition to what my colleague wrote, it's possible that your setup doesn't work if your Moodle instance runs in the iFrame (I'm not sure if I understood you correctly, but I know that Moodle can be run in an iFrame using LTI integrations or similar). The ConfigKey feature might not work correctly if you display the Moodle instance in an iFrame with a different domain than the main page content, because of a limitation in the browser engine in recent versions of SEB for Windows. In that case Moodle...

  • SEB Support SEB Support created a blog post

    Safe Exam Browser 3.2 for Windows released

  • SEB Support SEB Support modified a comment on ticket #136

    Please note that we go an overwhelming number of requests to allow only one (internal) display, probably because many institutional SEB users do remote exams at the moment and students circulated the idea to use a second, external display and keyboard/mouse to let someone who's not visible in the camera solve the exam for them. The Mac version of SEB had this feature since quite some time and we didn't get negative feedback. But thank you for your feedback about the error message and communication...

  • SEB Support SEB Support posted a comment on ticket #136

    Please note that we go an overwhelming number of requests to allow only one (internal) display, probalby because many institutional SEB users do remote exams at the moment and students circulated the idea to use a second, external display and keyboard/mouse to let someone who's not visible in the camera solve the exam for them. The Mac verision of SEB had this feature since quite some time and we didn't get negative feedback. But thank you about your feedback about the error message and the communication...

  • SEB Support SEB Support posted a comment on discussion Help

    SEB 2.4.1 is no longer supported, use SEB 3.2. Windows 7 is also no longer officially supported by SEB (and by Microsoft).

  • SEB Support SEB Support posted a comment on discussion Help

    Please create a new topic if your question isn't directly connected to the original issue in this topic read the instructions on our support page how to post a support request (see below) if you just post a screen shot of some error message, in 99% of the cases we cannot do anything with it. We need context to figure out what went wrong. So again, read and follow the instructions below: Please always mention, which SEB version and which operating system you are using (for example Windows 10 (please...

  • SEB Support SEB Support posted a comment on discussion Help

    The Moodle 3.9+ integration with SEB is not certified for SEB 2.4.1, although in our testing it was usually working correctly. But we got reports from other users which had similar problems like what you described. Hopefully affected users can update their Windows or to SEB 3.x.

  • SEB Support SEB Support posted a comment on discussion Help

    Hello, No, SEB currently neither records keyboard presses nor mouse movements. It's unlikely that we would ever provide such features, we plan to integrate a screen recording feature in a future version of SEB (no timeline yet), which would also indicate when the user was entering something with the keyboard and moving the mouse (but not the contents itself, as that might be a privacy issue). You could use your exam web application to monitor keyboard entries though. We also don't detect multiple...

  • SEB Support SEB Support posted a comment on discussion Help

    Web-based screen sharing inside SEB is currentely not supported, it might work with SEB 3.0 for macOS, because that version will support getUserMedia and WebRTC, but I don't know if screen sharing is supported by the WKWebView web browser engine API (webcam and microphone access will be supported). It might work if you start WebEx or Google Teams before starting SEB, you have to deactivate the preset prohibited processes for those tools though (see manual). You also might have to allow screen capture/recording...

  • SEB Support SEB Support posted a comment on discussion Help

    Why do you want to open another web browser inside SEB in the first place? You can just open additional websites using target = _blank links and if necessary define URL filter rules.

  • SEB Support SEB Support posted a comment on discussion Help

    The macOS version of SEB currently doesn't support opening any applications, see: https://safeexambrowser.org/macosx/mac_usermanual_en.html#PermittedProcessesSection

  • SEB Support SEB Support posted a comment on discussion Help

    You need to force restart your iPhone. If you do an internet search for "iphone force restart", you would find the answer. Here it was also discussed: https://sourceforge.net/p/seb/discussion/seb-ios/thread/3c4c7ae8f1/?limit=25#5dae It's not so straight forward how to restart iOS devices, especially the newer ones with with Face ID ( iPad Pro, iPhones X and newer). But it works if you follow Apple's instructions: https://support.apple.com/en-us/HT210631

  • SEB Support SEB Support posted a comment on discussion Help

    SEB handles preferences .plist files differently than other Mac applications. Its configuration needs to be encrypted and secured with a checksum, to prevent someone from changing values for specific keys or in case some settings (URLs, prohibited processes etc.) should remain secret. Therefore the values for all keys in the standard plist for the Safe Exam Browser.app (specified by its bundle name) are encrypted. I could imagine that JAMF tries to also create the org.safeexambrowser.SafeExamBrowser.plist...

  • SEB Support SEB Support posted a comment on discussion Help

    And also the config file please, you can remove passwords and put some generic existing URL, just test if you get the same error message with that file. You can send it via private message.

  • SEB Support SEB Support posted a comment on discussion Help

    Can you post a picture of the error message please?

  • SEB Support SEB Support modified a comment on discussion Help

    I guess the client applied some configuration to the client, which she doesn't have the SEB administrator password for. Or she disabled the setting "Allow to open preferences window on client". As the previous post suggests, a basic SEB file (saved with the option for "Configuring a client" in the Config File tab) might help, although before reconfiguring SEB will ask for the SEB admin password in the current settings. But what you want is to reset SEB: - Read the manual https://safeexambrowser.org/macosx/mac_usermanual_en.html...

  • SEB Support SEB Support posted a comment on discussion Help

    I guess the client applied some configuration to the client, which she doesn't have the SEB administrator password for. Or she disabled the setting "Allow to open preferences window on client". As the previous post suggests, a basic SEB file (saved with the option for "Configuring a client" in the Config File tab) might help, although before reconfiguring SEB will ask for the SEB admin password in the current settings. But what you want is to reset SEB: - Read the manual https://safeexambrowser.org/macosx/mac_usermanual_en.html...

  • SEB Support SEB Support modified a comment on discussion Help

    The app itself can just be deployed to the Application folder, it doesn't require an installer to be run. For configuration, what SEB for macOS currently supports is mentioned in the manual: Deploying Settings to Managed Macs I guess it depends on what MDM/deployment software you use, as long as that software allows to copy the above mentioned SEBClientSettings.seb file to the /Library/Preferences/ or ~/Library/Preferences/ folder, deploying settings shouldn't be a problem. Apple just introduced...

  • SEB Support SEB Support posted a comment on discussion Help

    The app itself can just be deployed to the Application folder, it doesn't require an installer to be run. For configuration, what SEB for macOS currently supports is mentioned in the manual: Deploying Settings to Managed Macs I guess it depends on what MDM/deployment software you use, as long as that software allows to copy the above mentioned SEBClientSettings.seb file to the /Library/Preferences/ or ~/Library/Preferences/ folder, deployment shouldn't be a problem. Apple just introduced the same...

  • SEB Support SEB Support posted a comment on discussion Open Discussion

    Running third party applications is currently only possible with the Windows version. Apple removed a macOS feature in macOS 10.14, since then the limited support for running third party applications with SEB for macOS is no longer available. The lockdown (kiosk) modes on macOS and iOS currently are single app modes, e.g. only SEB can run in a secure mode. Unless Apple supports using several apps in a secure environment, there's nothing we can do about it in SEB. On iOS with the Shared iPad feature,...

  • SEB Support SEB Support posted a comment on ticket #115

    Given the relation of several hundred to two it will most likely be some third party tool interfering with SEB. Some students might use Little Snitch or similar network monitoring tools. Some tools might interfere with SEB, but usually that applies only to software which does things not recommended by Apple (replacing root certificates as some anti-malware scanners do for example is a Man-in-the-Middle Attack and I would definitely never use such software). An idea what students could try first:...

  • SEB Support SEB Support modified a comment on discussion Help

    You probably didn't understand: You have to ask the company or university/school which provides this NCTest version. We are not associated with them and therefore users of their version won't get any (free) support from us.

  • SEB Support SEB Support posted a comment on discussion Help

    You probably didn't understand: You have ro ask the company or university/school which provides this NCTest version. We are not associated with them and therefore users of their version won't get any (free) support from us.

  • SEB Support SEB Support posted a comment on discussion Help

    We are only responsible for "Safe Exam Browser" and only providing support for this original version. I don't know what the software you mentioned is.

  • SEB Support SEB Support posted a comment on ticket #115

    If this happens only on a few Macs and works on others, then there must be something different on those machines, try to figure out what: - Are they using the latest SEB version (2.3.2 for macOS, don't use any older, as there have been many issues fixed in the latest) or do those students use another version? - The error message indicate some network issue. Investigate if they use some third party software which monitors, filters (anti-malware software) or customizes network access. Most of that...

  • SEB Support SEB Support posted a comment on discussion SEB 2.0

    This error is displayed because of a bug in the Moodle SEB integration when you use Edge or Chrome to start the exam in SEB. Either ignore the warning (if that's possible) or use Firefox to star the exam.

  • SEB Support SEB Support posted a comment on discussion Help

    I assume that the problem is connected to a bug in iOS 14.0 - 14.4, which got fixed by Apple in iOS 14.5. If SEB is started from another app like Safari, then the "Back to Safari"/"< Safari" button-link is displayed in the iOS Status Bar in the upper left corner. This button should be deactivated or hidden when SEB is in the Single App Mode, but that didn't work correctly in iOS 14 and just got fixed in 14.5. The exam administrator could have fixed it with specific SEB settings as well. So because...

  • SEB Support SEB Support posted a comment on discussion Help

    See this support-request: https://sourceforge.net/p/seb/support-requests/115/

  • SEB Support SEB Support posted a comment on ticket #115

    No, SEB cannot use that Cisco H.264 module, because SEB is using the CefSharp framework as browser engine. As you can see in its release notes "Due to licensing issues default builds do not support proprietary codecs like H264/AAC". We clarified this, it doesn't seem feasible to add the Cisco H.264 module to CefSharp (it would require to completely rebuild it) and licensing at least of the AAC codec (which is used often together with H.264) seems impossible for an open source freeware project like...

  • SEB Support SEB Support posted a comment on discussion Help

    Welcome. We just finished work on SEB 3.2, which is now being tested and possible issues fixed. We'll discuss if it can be included in SEB 3.3, which should be released sometimes this summer.

  • SEB Support SEB Support posted a comment on discussion Help

    We do some of our exams using a virtual desktop infrastructure (VDI), where one instance of SEB secures the physical exam clients and stars the VDI client software or loads the remote virtual desktop in a full screen browser window (we use VMware Horizon, see this paper). In the virtual desktops, we run another instance of SEB to connect to Moodle and to start/switch between permitted third party applications. VDI has the advantage, that each desktop is its own virtual machine, so only one instance...

  • SEB Support SEB Support modified a comment on discussion Help

    Currently there is no such option. I don't understand how this use case is secure. How are the clients secured when SEB is running on a remote machine (I guess that's what you do if you run it in an RDS session)?

  • SEB Support SEB Support posted a comment on discussion Help

    Currently there is no such option. I don't understand how this use case is safe. How are the clients secured when SEB is running on a remote machine (I guess that's what you do if you run it in an RDS session)?

  • SEB Support SEB Support posted a comment on discussion Help

    Depends on the exam configuration. SEB can stop Discord and basically any other process from running. When SEB Server (a quite new addition to SEB) is used, then the exam administrators can see in real time what processes are running on the computer and if you try to switch to other applications. But as SEB Server is optional, you have to ask your teacher if they use such features. I would recommend to not trying to use software which is not allowed during exams.

  • SEB Support SEB Support posted a comment on discussion Help

    I don't understand your question.

  • SEB Support SEB Support posted a comment on discussion SEB 2.0

    First webcam support for web-based solutions (using WebRTC) can be tested in the latest beta build of SEB 2.1.50 for iOS 14.3 or later. You can use the public TestFlight link or send a private message with an email address to get permanent access to iOS betas. The first SEB for macOS 3.0 beta version with WebRTC support on macOS 11.1 or later should be available in the next couple of weeks.

  • SEB Support SEB Support modified a comment on discussion SEB 2.0

    Yes, in the next major release sometimes in Q2/2021. It will likely only work on macOS 11.1 and later, as Apple only then started to support WebRTC in the WKWebView embedded browser framework.

  • SEB Support SEB Support posted a comment on discussion Help

    This is definitely not a problem caused by SEB itself, it's caused by macOS or the Mac hardware (SEB doesn't interact with the WiFi interface, it just connects to the internet using a high level API). But in my own experience, there can be compatibility issues of WiFi hardware with specific routers, sometimes because of capacity issues or signal strength. I experiences such issues more with iOS devices though, seldomly with Macs. I would recommend to discuss this issue with your network engineers...

  • SEB Support SEB Support posted a comment on discussion Open Discussion

    Are you using the original Safe Exam Browser from https:///safeexambrowser.org? We don't use any kernel drivers or access, you can also check the open source code at https://github.com/SafeExamBrowser/seb-win-refactoring. Don't know if some custom versions of SEB from other vendors use additional security code. But in case you're using such a version, you have to ask the responsible vendor.

  • SEB Support SEB Support posted a comment on ticket #132

    TeamViewer.exe is preset in SEB's default settings, it should therefore be terminated by SEB. Don't know why the connection isn't terminated. You can try to figure out yourself which process needs to be added to the prohibited processes list (see SEB Configuration Tool / Applications). Check with TaskManager which processes belong to TeamViewer and try to force terminate those until you see which one stops the screen sharing. Then let us know the executable name (ideally check with Windows Explorer...

  • SEB Support SEB Support created a blog post

    Safe Exam Browser 2.3.1 for macOS released

  • SEB Support SEB Support posted a comment on discussion Help

    That's actually a good point, thanks for reminding us about the fact that it works on localhost. SEB doesn't use any special ports between Moodle and the client (it's just a regular browser http/https connection). But when transmitting the Config Key, the SEB client hashes it with the URL of each HTTP request (the Config and Browser Exam Keys are transmitted in custom HTTP request header fields). Moodle also hashes the key it calculated (or in case of the Browser Exam Key which was copy-pasted into...

  • SEB Support SEB Support posted a comment on discussion Help

    Also, it shows a popup where says that i'm not allowed to reconfigure SEB When the quiz start page is loaded in a browser, Moodle either starts the quiz if the browser sends a correct Config Key. If the browser doesn't send a Config Key or the Config Key isn't correct, then Moodle sends the SEB configuration, if it detects that the browser is SEB (detected with the browser user agent). But if SEB already received the SEB config for the quiz before (for which the Config Key was calculated wrong by...

  • SEB Support SEB Support posted a comment on discussion Help

    Then there's probably an issue in SEB 3.1.1 or in Moodle 3.10. We will see, if we can reproduce this issue generally (as you say it's also happening with "manual configuration") and if we cannot, we would ask you for a testing access to your Moodle instance.

  • SEB Support SEB Support posted a comment on discussion Help

    If you're using the option "upload my own config" in Moodle, make sure to start with a default SEB configuration and not by using some config which was generated earlier or copied from our sample files. Some older SEB configs contain wrong setting keys which generate a wrong Config Key (allowWLAN is such a wrong key, correct is allowWlan).

  • SEB Support SEB Support posted a comment on discussion Help

    This is a problem in the SEB integration in Moodle. Create a issue report at moodle.org, it needs to be fixed by Moodle people (we are not responsible for the Moodle integration).

  • SEB Support SEB Support posted a comment on discussion Help

    Most likely the reason for this issue is the new, built-in macOS single app/lockdown/kiosk mode called Assessment Mode/AAC (see SEB 2.3 release notes). Unfortunately it turned out to be quite buggy, especially on macOS 11 Big Sur (it’s available since macOS 10.15.4). I will even have to release a SEB for macOS 2.3.1 update in the next days where I will change the setting to not use AAC by default. But for now you can disable it by including the new setting enableAAC = false in your SEB configura...

  • SEB Support SEB Support modified ticket #122

    Trouble with Single App Mode

  • SEB Support SEB Support posted a comment on ticket #122

    Maybe they are only created on devices enabled for development. Did you try to add allow rules to the Web Content Filter?

  • SEB Support SEB Support modified a comment on discussion Help

    As far as I understood, this message is displayed when you download the configuration file and then try to start SEB by opening that config file? Can you send me the file (you can use a private message), there might be some issue in the file which causes this error. With the new Moodle plugin, this error would usually happen if the Config Key hash value which SEB calculates for a configuration file isn't matching with the one Moodle calculated. Moodle then tries to send the correct configuration...

  • SEB Support SEB Support posted a comment on discussion Help

    As far as I understood, this message is displayed when you download the configuration file and then try to start SEB by opening that config file? Can you send me the file (you can use a private message), there might be some issue in the file which causes this error. With the new Moodle plugin, this error would usually happen if the Config Key hash value which SEB calculates for a configuration file isn't matching with the one Moodle calculated. Moodle then tries to send the correct configuration...

  • SEB Support SEB Support posted a comment on discussion Help

    Which browser are you using when starting SEB with the "Launch Safe Exam Browser" button in Moodle? Just ignore the message if the browser let's you open the link anyways. If the browser shows the sebs:// ... link in its address field, then just click in the address field and press return. At least in Safari on the Mac it works like that. You can also try another web browser to launch SEB from Moodle. Somehow recently web browser started to complain about the "Launch Safe Exam Browser" link not being...

  • SEB Support SEB Support posted a comment on discussion Help

    Which SEB version are you using? SEB 2.4.1 was never certified to work with the new Moodle-SEB integration, although it worked in our testings (but for some other users it doesn't).

  • SEB Support SEB Support posted a comment on discussion Help

    See this thread for more information: https://sourceforge.net/p/seb/discussion/844844/thread/c270314647/ Some users (and us) observed SEB 2.3 loading indefinitely when started the first time, but when they quit and start it again, it works. SEB 2.3 is using the new built-in macOS single app/lockdown/kiosk mode called Assessment Mode or AAC, which is more secure. It might be that it isn't compatible with some software (see below) or still has issues, which Apple would need to fix in macOS updates...

  • SEB Support SEB Support posted a comment on discussion Help

    Please be more specific. Which macOS version are you using? If you already are on macOS 11 Big Sur, did you update to the latest version macOS 11.2.3? The Mac version doesn't have a "SEB Configuration Tool". Do you mean the Preferences window? If allowed in the used settings, you can press cmd + , (comma key) to open the Preferences window (that's a default macOS key shortcut). You can also hold the option/alt key when starting SEB 2.3 for Mac, then the Preferences window is displayed and you can...

  • SEB Support SEB Support modified a comment on discussion Help

    If you're using Moodle 3.9 or newer (or the according new SEB plugin for Moodle), then you would need to use the option "Upload my own config" in Quiz Settings. If you're using the older SEB plugin for Moodle, then you would need to add a new Browser Exam Key (as displayed in SEB 2.3 Preferences/Exam for the SEB config file you're using) in Quiz Settings. Also especially those students which are already using macOS 11, make sure they update to the latest version (which currently is macOS 11.2.3)....

  • SEB Support SEB Support posted a comment on discussion Help

    If you're using Moodle 3.9 or newer (or the according new SEB plugin for Moodle), then you would need to use the option "Upload my own config" in Quiz Settings. If you're using the older SEB plugin for Moodle, then you would need to add a new Browser Exam Key (as displayed in SEB 2.3 Preferences/Exam) in Quiz Settings. Also especially those students which are already using macOS 11, make sure they update to the latest version (which currently is macOS 11.2.3). As Martin wrote, it seems to work for...

  • SEB Support SEB Support posted a comment on ticket #156

    The last indication I had for an expected release date was May. In macOS, you can also switch keyboard layouts (input sources) using a keyboard shortcut. The default one is ctrl-space. But it seems like in macOS 11 Big Sur, this shortcut isn't enabled by default (at least that was the case on my system). The shortcut can be enabled in System Preferences / Keyboard / Shortcuts / Input Sources.

  • SEB Support SEB Support posted a comment on discussion Help

    PS: You can also try to use anther web browser to start the exam/launch SEB. Whenever you get browser related issue, the first thing I would recommend to try is another browser. Web stuff still isn't perfectly compatible, unfortunately.

  • SEB Support SEB Support posted a comment on discussion Help

    Which browser on which operating system were you using to start the exam in Moodle? Safari on Mac shows a similar error. If you confirm you still want to open the link, there is an error displayed in the browser window. But you can click into the address bar and press the return key. Then Safari will start the exam in SEB. The problem in this case is, that Apple decided that they suddenly will consider opening links with custom URL schemes (like sebs://) insecure, if the link is invoked by a redirect....

  • SEB Support SEB Support posted a comment on discussion Help

    Do what the page says, get a SEB exam link or .seb configuration file from your teacher/university. SEB needs to be configured or started with a special sebs:// link to know to which exam server to connect to.

  • SEB Support SEB Support modified ticket #127

    two mouse detect-urgent please

  • SEB Support SEB Support modified a comment on ticket #122

    It would still be good to get an iOS crash log (not the SEB log file you sent), but after some short research, it seems like crashes in apps using the UIWebView embedded web browser when WebContentFilter is enabled are a known issue. https://stackoverflow.com/questions/44057041/ios-uiwebview-crashes-randomly-on-webcoreframetreetop I guess it might help if you make sure that all URLs (or its domains) accessed by SEB are allowed in the Web Content Filter (which I never used, I have to see how it works...

  • SEB Support SEB Support posted a comment on ticket #122

    It would still be good to get an iOS crash log (not the SEB log file you sent), but after some short research, it seems like crashes in apps using the UIWebView embedded web browser when WebContentFilter is enabled are a known issue. https://stackoverflow.com/questions/44057041/ios-uiwebview-crashes-randomly-on-webcoreframetreetop I guess it might help if you make sure that all URLs (or its domains) accessed by SEB are allowed in the Web Content Filter (which I never used, I have to see how it works...

  • SEB Support SEB Support posted a comment on ticket #122

    It looks like the crash actually happens when loading the web page, not in the place I suspected it to. The log entry before SEB being backgrounded and terminated is 2021/03/03 12:35:33:567 -[SEBBrowserController customHTTPProtocol:didReceiveAuthenticationChallenge:]: didReceiveAuthenticationChallenge Maybe you have some special network settings on the devices deployed by MDM, I see .WebContentFilter in your Intune settings. Maybe that interferes with the custom HTTP protocol used in SEB. Or you...

  • SEB Support SEB Support modified a comment on discussion Help

    Do you know if the affected students are using the just releases new version SEB 2.3? SEB 2.3, when running on macOS 10.15.4 or later uses the new built-in macOS single app mode (called "Assessment Mode" or AAC). I observed some loading issues myself while developing SEB 2.3, but I assumed that it was connected to running non-final debug builds). In my case, usually quitting SEB and starting it again solved the issue, sometimes it was also gone after restarting the Mac. Please confirm if the affected...

  • SEB Support SEB Support modified a comment on discussion Help

    Do you know if the affected students are using the just releases new version SEB 2.3? SEB 2.3, when running on macOS 10.15.4 or later uses the new built-in macOS single app mode ( called "Assessment Mode" or AAC). I observed some loading issues myself while developing SEB 2.3, but I assumed that it was connected to running non-final debug builds). In my case, usually quitting SEB and starting it again solved the issue, sometimes it was also gone after restarting the Mac. Please confirm if the affected...

  • SEB Support SEB Support modified a comment on discussion Help

    You might have misunderstood, that new Assessment Mode is by default enabled when running on macOS 10.15.4 or newer, as it is more secure than the old kiosk mode. With the mentioned setting you can switch it off.

  • SEB Support SEB Support posted a comment on discussion Help

    You might have misunderstood, that new Assessment Mode is by default enabled when running on macOS 2.3, as it is more secure than the old kiosk mode. With the mentioned setting you can switch it off.

  • SEB Support SEB Support posted a comment on discussion Help

    It seemed to me that it usually only happened the first time after updating/installing SEB 2.3 and afterwards all pages were loaded. I suspect that's another issue of the relatively new Assessment Mode API. I will discuss it with Apple.

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