Stephen Abello

Hi Guillaume, This issue has been fixed in iTop 3.2.3 which will release shortly! Thanks again for your bug report Stephen

Hi Marc, This issue has been fixed in iTop 3.2.3 that'll release shortly! Thanks again for your bug report Stephen

Hi Bjarte, A follow-up to Jeffrey's suggestions, also check if the user you used to create the token (the email address you used to log into Microsoft Azure) is the same as the one you use as the mailbox user

Ah, a common mistake when downloading off github! I'm glad you fixed it! Take care, Stephen

Hi Johan, I've never seen this error before, can you tell me which iTop version you use ? Do you have any extra portal or customization to the portal/extra brick ? Can you confirm me that the file /var/www/html/cmdb/web-test/env-production/itop-portal-new-look-for-3.2-lts/templates/helpers/loader.html.twigexists ? Did you get the extension from iTop Hub or through a git clone? Thanks Stephen

I'm glad you fixed it! Thanks for sharing your solution Take care Stephen

Hi NOC, Indeed oAuth IMAP mail is a bit slower than basic auth IMAP and should be used with folders that are cleaned regularly. Regarding your issue, did you create a new OAuth client in iTop objects or did you modify the previous one ? Your initial issue with IMAP was likely an expired token that could not refresh itself. Your new issue with SMTP could be: Your OAuth client object have wrong scopes (SMTP scope is needed) You have none or multiple OAuth client objects with Used for SMTP value as...

Good, I'm glad you fixed it! The next release is expected mid/late Spring 2026 hopefully