User Activity

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hello, I have created a custom class "TOTO" that inherits from PhysicalDevice. My issue is that on the TOTO class I need the "name" field to be optional, which is not the case with the PhysicalDevice class (where name is mandatory). First question: Is it possible, within my class, to override the inherited "name" attribute to make it optional? If so, what is the correct way to do this in the XML data model definition? Second question: I would actually like to change the parent class to use a different...

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hi Stephen, Good news ! thank you

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hello, so this filter is working but i must declare a dependencies on the field. SELECT Type AS t JOIN Organization AS root ON t.org_id=root.id JOIN Organization AS child ON child.parent_id BELOW root.id WHERE child.id = $this->org_id <dependencies> <attribute id="org_id"/> </dependencies>

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Do you think it's because the org_id of my Ticket class is from a parent class ? <class id="CD_UserRequest" _delta="define"> <parent>CD_Ticket</parent> the org_id field is defined in CD_Ticket

  • Modified a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB
  • Modified a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hello Vincent, Oups it's a small typo, this is the correct field on the Ticket : <field id="org_id" xsi:type="AttributeExternalKey"> <filter><![CDATA[SELECT Organization AS org JOIN Location AS loc ON loc.org_id=org.id WHERE loc.id=:this->location_id]]></filter> <sql>org_id</sql> <target_class>Organization</target_class> <is_null_allowed>false</is_null_allowed> <on_target_delete>DEL_AUTO</on_target_delete> <allow_target_creation>false</allow_target_creation> <dependencies> <attribute id="location_id"/>...

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    When i post the message the field id is changed, the correct field id is : org_id

  • Posted a comment on discussion Customizing iTop on iTop - IT Service Management & CMDB

    Hello Vincent, Oups it's a small typo, this is the correct field on the Ticket : <field id="user-content-org_id" xsi:type="AttributeExternalKey"> <filter><![CDATA[SELECT Organization AS org JOIN Location AS loc ON loc.org_id=org.id WHERE loc.id=:this->location_id]]></filter> <sql>org_id</sql> <target_class>Organization</target_class> <is_null_allowed>false</is_null_allowed> <on_target_delete>DEL_AUTO</on_target_delete> <allow_target_creation>false</allow_target_creation> <dependencies> <attribute...

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