Activity for Jeff
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Jeff posted a comment on discussion Customizing iTop
That worked perfectly! Thank you for all of your help on this issue also thanks for the tip that will cut down on a lot of work from now on! :)
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I have attached all the files for the extension here. It is an upgrade on version 2.6.0-dev.svn datamodel 2.5.0. All configuration management options are selected. I am using service management for enterprises. ITIL Compliant Tickets Management with the user managment and incident management checked. * ITIL Change Management. Along with multiple custom extensions. Please let me know if there is anything else you need. Also thanks again for your help.
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Nope it seems I spoke too soon. It looks like it is still giving me the same error
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Ah yup I did simple ticket management. The ITIL one has the user requests it looks like. Thank you for your help I guess that's what I get for thinking I've run through the setup enough times. Thanks again!
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Here is the data model part <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="UserRequest"> <parent>Ticket</parent> <properties> <comment><![CDATA[/** * Persistent classes for a CMDB * * @copyright Copyright (C) 2010-2012 Combodo SARL * @license http://opensource.org/licenses/AGPL-3.0 */]]></comment> <category>bizmodel,searchable,requestmgmt</category> <abstract>false</abstract> <key_type>autoincrement</key_type>...
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Here is the data model part <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="Ticket/UserRequest"> <parent>Ticket</parent> <properties> <comment><![CDATA[/** * Persistent classes for a CMDB * * @copyright Copyright (C) 2010-2012 Combodo SARL * @license http://opensource.org/licenses/AGPL-3.0 */]]></comment> <category>bizmodel,searchable,requestmgmt</category> <abstract>false</abstract> <key_type>autoincrement</key_type>...
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Hi Guillaume, I had a feeling it had something similar to that. Now I thought that the <parent> tag would of addressed that? I did also try doing Ticket/UserRequest. Is there a specific way to express the XML path?
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I've created a module for iTop version 2.1 now I'm trying to install that same module on version 2.6. I am getting an error during the setup that says: Error loading module "Extension": /itop_design/classes/class[UserRequest] at line 4: could not be found - Here are the first 5 lines of the script: <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <classes> <class id="UserRequest"> <parent>Ticket</parent> Did the name of this...
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Awesome thank you very much for the quick response!
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Hi I was wondering if iTop 2.5 will support PHP 7.2. I have been running into quite a few issues with the setup of 2.4 running PHP 7.2.
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Hi, I created a field in persons called "primary contact". I would like this information displayed on the organizations page. I would like to see the data displayed in it's own tab. Since I haven't found documentation on that I was wondering if there was a way to display the data in a field. There may be more than one contact for each but I would still like it to be a link so they can click it and go the that persons profile in iTop.
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I think that will be the best way to go. I don't see the options changing in the near future. Thanks for the help!
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Hi All, I was looking to see if there is a way to order custom drop down lists. It is sorting them buy numbers but I would like them to be sorted in order they are in the XML. Here is the code in question. <field id="reminder" xsi:type="AttributeEnum" _delta="define"> <values> <value id="None">None</value> <value id="1 hour">1 hour</value> <value id="4 hours">4 hours</value> <value id="1 day">1 day</value> <value id="3 days">3 days</value> <value id="5 days">5 days</value> <value id="15 days">15...
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Thank you much! I was able to create after changing the class. Have a great weekend!
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Hi, I am unable to create a new change using the iTop rest API. Here is my aOperations array: aOperation' => 'core/create', 'class' => 'Change', 'comment' => 'Change made through API', 'output_fields' => 'id, friendlyname', 'fields' => array( 'status' => 'new', 'org_id' => "SELECT Organization WHERE name = '$org'", 'caller_id' => array('first_name' => $sessionFname, 'name' => $sessionLname), 'title' => $changeTitle, 'description' => $changeDesc This is the error I'm receiving: Fatal error: Uncaught...
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Hi Jeffrey thanks for the response! I have not tried that yet. Is that a change in...
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So we have been having this issue where once in a while iTop will create tickets...
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This is still an ongoing issue. I have outputed the cron job that downloads the emails...
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Once every few days iTop will randomly pick emails that have already been created...
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Hi everyone, I have created a bunch of modules for iTop and I wanted to make some...
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I recreated the module and fixed it.
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Hi I am unable to create an iTop module it isn't adding to an existing module it...
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