it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( 'Incident' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( '~~~**Incident**~~~' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( 'Incident' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( '**Incident**' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( '**Incident**' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
it works! 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', ), 'readonly_states' => array( 'all' => array( '**Incident**' => array('assigned', 'resolved', 'closed', 'pending,), ), ), 'position' => 'relations', 'preview_max_width' => 290, ),
Hi, I tested with different versions and I get the same result. did you have time to check? Thank you!
Hi, When an attachment is added to a ticket, an email is sent but the attachment is not added to the mail. how to remedy this?! if I look at EventNotificationEmail, the location "attachments" is however present but empty thank you
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" status if you add these status : array ('assigned', 'resolved', 'closed', 'pending',) what result do you have ? iTop version 2.6.1-4463
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" status if you add its status : array ('assigned', 'resolved', 'closed', 'pending',) what result do you have ? iTop version 2.6.1-4463
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" status adding these statuts array ('assigned', 'resolved', 'closed', 'pending',) what result do you have ? iTop version 2.6.1-4463
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" status adding these statuts array ('assigned', 'resolved', 'closed', 'pending',) what result do you have ?
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" state adding these statutes array ('assigned', 'resolved', 'closed', 'pending',) what result do you have ?
Hi Pierre, I have this behavior with this default configuration. I would like that the existing attachment cannot be deleted or new added even in a "assigned" state adding these statutes array ('assigned', 'resolved', 'closed', 'pending', 'all',) what result do you have ?
Hi vdumas, I modified the config-itop.php file as below, without success (the user can always delete the attachments from the portal) 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', 1 => 'Contact', ), 'readonly_states' => array( 'all' => array( 'UserRequest' => array('closed',), 'Change' => array('rejected','closed',) ), 'portals' => array( 'Change' => array('assigned','resolved','closed','pending','all',) ), tested with several combinations thank you
Hi vdumas, I modified the config-itop.php file as below, without success (the user can always delete the attachments from the portal) 'itop-attachments' => array ( 'allowed_classes' => array ( 0 => 'Ticket', 1 => 'Contact', ), 'readonly_states' => array( 'all' => array( 'UserRequest' => array('closed',), 'Change' => array('rejected','closed',) ), 'portals' => array( 'Change' => array('assigned','resolved','closed','pending','all',) ), tested with several combinations thank you
Hi, With incident tickets with a parent-child relationship, I would only calculate the SLA for the father incident. Currently each ticket has its own counter. The resolution time statistics distort the calculations. Is it possible that the child incident is calculated from the 1st incident? Thank you
Hi, I have the same need. I created a module to modify the values but it does not work <allow_delete> false </allow_delete> is this still relevant since 2017 ? thank you
Hi, I have the same need. I created a module to modify the values but it does not work <allow_delete> false </allow_delete> is this still relevant since 20017 ? thank you
it's fixed and it works, thanks!
Hello Pascal, my first tests included _delta = "if_exist" I try with "must_exists" aboutthe depency in the moduls.conf I am not sure to understand how to set the order ? Thank you !
Hi ! I want to change the ticket resolution codes. When using the toolbox on my new module i get this error: Error loading module "code-resolution : /itop_design/classes/class[UserRequest] at line 6 : could not be found the class seems to be correct. fresh installation, I can use default values my XML file : <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <constants> </constants> <classes> <class id="UserRequest"> <fields> <field...
Hi ! I want to change the ticket resolution codes. When using the toolbox on my new module i get this error: Error loading module "code-resolution : /itop_design/classes/class[UserRequest] at line 6 : could not be found the class seems to be correct. fresh installation, I can use default values my XML file : <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <constants> </constants> <classes> **<class id="UserRequest">** <fields>...
Hi ! I want to change the ticket resolution codes. When using the toolbox on my new module i get this error: Error loading module "code-resolution : /itop_design/classes/class[UserRequest] at line 6 : could not be found the class seems to be correct. fresh installation, I can use default values my XML file : <?xml version="1.0" encoding="UTF-8"?> <itop_design xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" version="1.0"> <constants> </constants> <classes> **<class id="UserRequest">** <fields>...