mohamed ez

I have the mail to ticket feature working with iTop 3.0, but I don't know how to trigger the Person mentioned on Ticket notification. Could you please help me? In configuration I have: 'mentions.allowed_classes' => array('@' => 'Person', '?' => 'User'), I'm trying with the Person mentioned on Ticket example included in the install demo of itop but it doesn't work for me. Trigger Description: Person mentioned on Ticket Contexts: Console, Portal Target class: Ticket Filter: SELECT Ticket WHERE operational_status...

Hello, I have same problem, can you help me plzz In configuration I have: 'mentions.allowed_classes' => array('@' => 'Person', '?' => 'User'), Trigger Description: Person mentioned on Ticket Contexts: Console, Portal Target class: Ticket Filter: SELECT Ticket WHERE operational_status != 'closed' Mentioned filter: SELECT Person AS p WHERE p.org_id = :this->org_id Triggered action: Name: Email mentioned person Status: In production From (email): $current_contact->email$ To: SELECT Person WHERE id =...