esi

Hi, sadly non of following paramters is working: $approval_scheme->object()->abort_comment$ $this->approval_scheme->object()->abort_comment$ Maybe another idea? :) BR esi

there is no caller_id within a person or contact. The caller_id is a foreign key from ticket class.

Hi Everyone, I already looked into the documentation and also searched this forum but could not find the solution. We are facing the problem that we are not able to get the abort_comment send through e-mail notification to our agents and callers if a approval process was declined: It is neither working with: $this->ApprovalScheme->abort_comment$ nor: $this->abort_comment$ Does anyone have an answer to this problem? Thank you BR esi