bhaskar

Hii Team, I am facing an SLA issue in iTop. Problem: SLA TTO/TTR is not calculating. In the ticket it shows: SLA tto passed: no SLA tto over: 0s SLA ttr passed: no SLA ttr over: 0s Cron status: When running cron manually: /usr/bin/php8.1 /var/www/html/webservices/cron.php --auth_user=admin Message shows: "Already running..." Environment: iTop version: 3.x PHP: 8.1 OS: Ubuntu DB: MariaDB What I checked: SLA policy is attached to ticket Resolution delay is visible Cron job configured but SLA not updating...

Hi Team, I am getting below issue , please help me to resolve Resolution delay 25min 4s SLA report SLA tto passed no SLA tto over 0s SLA ttr passed no SLA ttr over 0s I closed ticket 25min 4s. but its taking delay resolution and sla also not working Thanks Bhaskar

Hi Team, I am getting below issue , please help me to resolve Resolution delay 25min 4s SLA report SLA tto passed no SLA tto over 0s SLA ttr passed no SLA ttr over 0s I closed ticket 25min 4s. but its taking delay resolution and sla also not working Thanks Bhaskar

I am unable to receive mail from itop triggers,In the attachement it showing mail sent successfully but i am not received the mail, please help us

Dear Team, Newly i have installed itop , i want to remove version numer on images, please me to change the version. Thanks, Bhaskar

Hi Jeffrey, Thanks for your help, now email configuration is working with imap.But all the tickets are converting only to request. I need request superate and incidents supperate is there in modification. Please help me out.

Hi Jeffrey, Inbox has been created, but mails are not converting to tickets on imap. Please suggest me what changes have to made

Hi Jeffrey, As per request i have enabled imap, but i am getting below error Array ( [0] => TLS/SSL failure for xxx.xxxx.xxx.xxx.: SSL negotiation failed )