#669 Toolbars items crash Outlook 2003
Toolbar items "Delete as Spam" and "Recover from
Spam" seem to function. However, it crashes Outlook
2003 afterwards (a dialog came up asking whether to
send a bug report to Microsoft). Then Outlook 2003
restarts itself (if the restart checkbox is check
otherwise it will quit) and the toolbar came up again
after Outlook relaunches. I noticed the action (delete or
recover) was taken after Outlook relaunched. The
SpamBayes pull-down menu will cause the crash
immediately without showing the sub-menu items.
The Spam filtering seems to work fine. I tried the toolbar
fixes in the Troubleshooting Guide, but it didn't solve the
problem.
I am using Widows XP Professional SP2. I didn't have
problem with Outlook 2000. The problem appeared right
after I upgraded to Outlook 2003.
SpamBayes Log File
Logged In: YES
user_id=1158241
this applies also to the SpamBayes manager, so changing
settings is impossible.
Logged In: YES
user_id=1399625
I have had this happen as well. Nothing I have tried has
fixed the problem. I am going to try the 1.1a1 version to
see if it has any effect.
Is there a problem in Outlook 2003??
Logged In: YES
user_id=1399625
Ok. Even the latest alpha version does not seem to work.
As with others with this problem, spambayes works from data
ALREADY entered into the database. If you click on the
toolbar to access ANY functions (to add spam or delete spam
etc), Outlook immediately crashes.
So, what is the solution? Any ideas?
Logged In: YES
user_id=552329
Check to see if DEP is enabled (note that Microsoft
considers Outlook and "essential" program) and if it is,
disable it.
Logged In: YES
user_id=1399625
Sorry. DEP?? What is that and how do I disable it? If I
disable it, what other functions do I effect?
Thanks!
Logged In: YES
user_id=552329
See:
http://support.microsoft.com/kb/875352
If you disable it, everything will probably work better <0.5
wink>.
Logged In: YES
user_id=1399625
Nope. That did not work. And when you say "disable" do
you mean follow their directions and "optout" of DEP for
SpamBayes only? If so, I did that by chosing NOT to run
DEP for only the executables in the program
files/spambayes/bin folder - which are:
outlook_addin_register.exe and outlook_dump_props.exe But
"optingout" of DEP for these two files still does not effect
the problem as first described.
And I cannot find any way to "disable" DEP completely for
the whole computer - if that is what you meant.
Thanks for your help.
Logged In: YES
user_id=552329
Have you tried doing a "Detect and Repair" on Outlook?
Logged In: YES
user_id=1399625
Nope. No help with the "detect and repair" option either.
I even tried completely unloading SpamBayes first and
deleting all files in the Documents and
Settings\[username]\Application Data\SpamBayes directory,
THEN running the detect and repair. No joy.
This all started when I upgraded from Office 2000 to 2003
(sp2). I read another post here that said they had the same
trouble. Is there something wrong with the upgrade?? I
upgraded WITHOUT first unloading SpamBayes. Does Outlook
not play nice with add-ins during an upgrade?
Also, I read someplace here that someone had success in
fixing the mess when they completely uninstalled Outlook
2003 and re-installed it. Then they reinstalled SpamBayes.
Is this the only answer??
Thanks!