Best Free Speech Analytics Software

OrecX's audio capture platform was founded on the principles of openness, transparency, and collaboration – creating strategic, economic and technical benefits for its users, with millions of end points spanning the globe. Our flagship software, Oreka TR (total recorder), includes all of the call recording capabilities you will need, at about half the cost of competing call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto tagging (for speech analytics and phrase spotting) and so much more. Using any third party speech analytics or phrase spotting tool, auto tagging from your total call recorder system enables you to choose certain red-flag phrases (such as “can my order” or “not happy”) to have the recording system automatically track.

You don't know what you don't know. Stratifyd is designed to find the trends and anomalies that point to changes you need to make in your customer, product, and employee experiences. Capture and connect voice of the customer data from any source— first- and third-party data, social, chat, speech, reviews, and more, into a single secured and trusted Experience Analytics Platform with our expansive library of experience, operational, behavioral, public data, and open API sources. Quickly drill down to the moments that matter by harnessing the power of Smart AI. Take charge of a 24/7 stream of customer experience, behavioral, and operational data to reveal and predict key topics, anomalies, sentiment, and trends, no data science or coding required. Show customers you’re truly listening to their experience. Reduce churn, drive loyalty, and improve efficiency by automatically acting on the insights that matter.   

Marsview APIs are trusted by thousands of developers and CX teams who are integrating conversation intelligence in voice, video, and chat-driven applications. Together we can shape the future of conversation in the digital world. Let's jointly move your business forward by leading innovation to deliver world-class conversational intelligence and analytics to our customers. Intelligent virtual agents execute tasks and handle questions with a human-like conversational experience. Automatically detect intents to provide in-call assistance, on-screen actions, call disposition, and summarize call notes. Automatically generate actionable insights from 100% of customer interactions across all channels. Marsview's full suite of language, speech, vision, and empathy APIs help you to rapidly deploy customized AI solutions at scale with high confidence. Return the best matching responses to questions or the next best actions.

A service for deep analysis of voice- and text-based communication channels. Improve service quality and efficiency, and gain valuable insights about what really matters to customers. Get helpful feedback in minutes, we mark up the entire dialog with tags to help immediately identify its key characteristics and evaluate service quality. Cut down on time spent analyzing messages and call records, answer context-sensitive questions, and evaluate your operators’ engagement and the sequence of their actions. Implement a speech analysis system to leverage the capabilities of several of our ML services simultaneously. Develop a support service chatbot, get aggregated results based on accumulated data from chats, and in-call behavior of customers and operators. Create a space in your organization, start a new project in it, and set up a connection. Then integrate your telephony and CRM system with Yandex SpeechSense and start loading all conversations.

Put an AI sales coach‍ in every rep’s pocket. Unlock missing revenue with AI and record face-to-face sales conversations. Siro's AI is trained on millions of field sales conversations (and growing daily) to show leadership what's working in the field and where reps are missing opportunities. To start recording and transcribing, reps tap one button in the app or directly from their lock or home screen. Enable auto-split to tap record once all day and let Siro isolate and separate your sales conversations, and Siro never drains your battery. Within seconds of a lost conversation, reps can access top examples from their peers on better handling the key moments of your sales process. Works offline and online, with an internet connection, your recordings are transcribed and analyzed in seconds. Siro's AI analyzes compares both what you say and how you say it to identify where you're missing out on revenue.

In the same way you can optimize your customer's online journey, you can do the same for phone calls. By using our sophisticated Call Analytics solution, you can make real-time improvements to your marketing campaigns. Analyze conversations, spot keywords and categorize calls using our AI-enabled solution. Manage call flows to ensure they are answered by the right person at the right time. Visually track call conversions to increase ROI across marketing channels, and dive into in-depth call metrics and call performance. Receive instant call notification emails every time your business receives a phone call. Customize our platform to suit your branding so you can provide your customers with a seamless experience. Unique phone numbers follow and track website visitors throughout their browsing sessions. Pinpoint drop-off in the buyer’s journey and enhance the customer experience.