Best SLA Management Software in South America

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity. Try Atera Free Now!

SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.

ActiveBatch by Redwood makes setting up and launching automation easy with no custom scripting required. With a low-code Super REST API adapter, over 100 pre-built job steps and a user-friendly drag-and-drop workflow designer, you can integrate across any system, application and data source, on-prem, in the cloud or in hybrid environments. Maintain complete control and visibility and meet SLAs with monitoring of all automation from a single pane of glass and get custom alerts via emails or SMS. Managed Smart Queues dynamically scale resources for high-volume workloads, reducing process times while the self-service portal enables business users to run and monitor workflows independently. ActiveBatch meets security and compliance standards, with ISO 27001 and SOC 2, Type II certifications, encrypted connections and regular third-party tests, always keeping security at the forefront. Along with ongoing product advancements, get the added benefit of 24x7 support and on-site training.

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Datadog is the monitoring, security and analytics platform for developers, IT operations teams, security engineers and business users in the cloud age. Our SaaS platform integrates and automates infrastructure monitoring, application performance monitoring and log management to provide unified, real-time observability of our customers' entire technology stack. Datadog is used by organizations of all sizes and across a wide range of industries to enable digital transformation and cloud migration, drive collaboration among development, operations, security and business teams, accelerate time to market for applications, reduce time to problem resolution, secure applications and infrastructure, understand user behavior and track key business metrics.

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Organizations use EmailAnalytics to gain visibility & unlock a goldmine of insights from daily email activity. Private and secure, with no workflow changes, and no software to install. See how many emails your team sends and receives every day. See how many people your team corresponds with, and the number of spam emails they receive. Drill down any metric or figure by clicking on it to see a list of every individual email included in the calculation. See how many emails your team sends and receives for each day of the week. See how many emails your team sends and receives for each label or folder within Gmail and Outlook. We give you your “actual” response time, which tells you the real-life time it takes to respond to emails, as well as your “work hours” response time, which only counts time during your set work hours. We only count emails that you actually respond to. Add your team’s email accounts and compare email activity.

No Samples. No Delays. See Exactly what is happening on your network in REAL Real Time - by User, Application, Geo-location or Access Point. Actionable analytics for network capacity planning, user behavior, historical analysis and SLA management. You can’t fix what you can’t see. Saisei provides you with in-depth granular visibility, and then the ability to set policies to correct under-performing applications and/or users. Augment your security posture by automatically protecting your network against rogue users. Set conditional alarms & triggers to correct activity through advanced policy enforcement. With Saisei, performance and scalability are never an issue! We are designed to be robust & scalable with the capability to service large carriers and complex networks, whilst maintaining the ability scale down to meet the niche requirements of the smallest of operators. With Saisei, you can rest assured that no matter what your requirements, our solution is right for you.

VoIP monitoring software designed for deep critical call QoS metrics and WAN performance insights. With SolarWinds® VoIP & Network Quality Manager (VNQM), you can monitor VoIP performance by analyzing Call Detail Records generated by Cisco CallManager and Avaya Communication Manager, helping you proactively identify and eliminate distortion, latency, and noise. VNQM helps you easily analyze call detail records (CDR) from Cisco and Avaya Communication Managers for metrics such as network jitter and latency and avoid packet delays in VoIP calls. Take advantage of a range of powerful capabilities in SolarWinds VNQM, such as: monitoring VoIP call quality of service (QoS) metrics including jitter, latency, packet loss, and MOS; monitoring site-to-site WAN performance using Cisco IP SLA technology; and correlating call issues with WAN performance for advanced troubleshooting.

Junos Traffic Vision is a licensed traffic sampling application for MX Series 3D Universal Edge Routers. It provides details on network traffic flows that is useful for a wide variety of operations and planning activities. Junos Traffic Vision monitors packets as they are processed by the router, and captures details such as source and destination addresses, packet and byte count information. These details are aggregated and exported in a standards-based format for analysis and presentation by Juniper and third-party-based tools that support usage-based accounting, traffic profiling, traffic engineering, attack and intrusion detection, and SLA monitoring. Implemented inline and on service cards that provide high performance and scale, Junos Traffic Vision can be deployed in both active and passive configurations and can take place alongside lawful intercept filtering and port mirroring without impacting performance.

netinsight ITFM therefore covers the whole process, starting with planning, to calculation, contract and SLA management with customers and suppliers, service catalog management and cost allocation through to online service procurement and reporting for internal management and customers. With netinsight ITFM you can achieve cost transparency in your IT department in order to be able to control and proactively manage your products and services efficiently and according to operational criteria, at the same time, you can significantly reduce the amount of time and expense required. The netinsight product family has proven experience in many different industries. Our position as an innovative market leader is backed up by having sold over 200,000 licenses. Our customers include global companies listed on the stock market as well as medium-sized companies from industry and commerce.

Ceeview is the next-generation IT Service and Infrastructure Management platform monitoring hybrid cloud environments to prevent service disruption. In addition, it analyses cloud and on-premises costs to manage and reduce customers’ overall IT bills. Ceeview is making it easy to get a holistic view of complex IT environments by consolidating the data collected from different systems into one Single Point of Truth, building transparency and offering a common status to all users. Ceeview uses its own proprietary Service Modeling technology to orchestrate relationships between IT infrastructure components and IT Services, e.g. digital user experience. This enables IT Operations to manage their obligations in the most efficient way to meet the business needs of internal and external users. - Cloud Cost & Budget Monitoring - Service & Business Monitoring - SLA Monitoring & Reporting - Infrastructure Monitoring - Application Monitoring