fixa

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

NeuBird’s flagship product, Hawkeye (Agentic AI SRE), is an AI-powered Site Reliability Engineering platform that transforms IT operations by continuously monitoring telemetry from across your observability stack, logs, metrics, traces, alerts, and incident tickets, to detect issues, analyze root causes, and propose or automate practical remediation in real time without requiring manual investigation. Built for enterprise-grade environments, Hawkeye integrates securely with existing monitoring and incident management tools (such as DataDog, Splunk, PagerDuty, Prometheus, ServiceNow, AWS CloudWatch, Azure Monitor, and more), correlates signals across disparate sources, and reasons contextually like a human engineer to surface actionable insights and reduce mean time to resolution (MTTR) by up to ~90%. It is always-on and can be deployed as SaaS or in a customer’s VPC with enterprise security controls, providing autonomous incident response, pattern recognition, etc.