Audience

Companies looking for a Customer Satisfaction solution

About eTouchPoint

Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels.

Integrations

No integrations listed.

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Company Information

eTouchPoint
Founded: 1999
United States
www.etouchpoint.com

Videos and Screen Captures

eTouchPoint Screenshot 1
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Product Details

Platforms Supported
SaaS
Support
Phone Support
Online

eTouchPoint Frequently Asked Questions

Q: What kinds of users and organization types does eTouchPoint work with?
Q: What languages does eTouchPoint support in their product?
Q: What kind of support options does eTouchPoint offer?

eTouchPoint Product Features

Customer Satisfaction

Survey Management
Complaint Monitoring
Feedback Collection
Analytics
360 Degree Feedback
Call Reporting

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management