Audience
Quality assurance software that helps companies measure contact center quality
About eAlicia
Evaluate and control the profitability of your business by facilitating decision making. Get a global view by measuring customer satisfaction and the quality of your services/products anywhere in the world. All the information at your fingertips, to have data in real-time. Predict any problematic situation, react and design effective action plans. Understand how you are impacting and how satisfied your customers are perceiving. Evaluate employee satisfaction, react and find solutions in time by improving productivity with a smile. Perform product tests, analyze the behavior of your users and get a good positioning in front of the competition. Implement all security and anonymity controls for your surveys.
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After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
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Integrations
No integrations listed.
Company Information
eAlicia
Founded: 2011
Spain
www.ealicia.com
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Product Details
Platforms Supported
SaaS
Support
Phone Support
Online