Audience
Technology dealers
About e-automate
Simplify and centralize your complex copier business processes. From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate® software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of your business. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide one system to run your office technology business.
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SOX & GAAP compliance
Financial controls, forecasting & Reports, Treasury & tax
Process Automation (AI, Machine Learning, Robotic Process Automation)
Supply Chain & Inventory
Templated Integrations
Manufacturing
and the ability to scale...
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Integrations
Company Information
ECI Software Solutions
Founded: 1999
United States
www.ecisolutions.com/products/e-automate-managed-print-service-software/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
e-automate Frequently Asked Questions
Q: What kinds of users and organization types does e-automate work with?
e-automate works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does e-automate support in their product?
e-automate supports these languages: English.
Q: What kind of support options does e-automate offer?
e-automate offers support via phone support and online.
Q: What other applications or services does e-automate integrate with?
e-automate integrates with: BrightGauge, Naverisk RMM & PSA, Net1, Stackshine, TechTrack, TDF CRM, and VARStreet XC.
Q: What type of training does e-automate provide?
e-automate provides training in the form of documentation, live online, webinars, and in person.
e-automate Product Features
Business Management
Billing & Invoicing
Supported
Employee Management
Supported
Financial Management
Supported
Inventory Management
Supported
Purchasing
Supported
Vendor Management
Supported
CRM
Not Supported
Marketing Management
Not Supported
Order Management
Not Supported
Point of Sale (POS)
Not Supported
Project Management
Not Supported
Scheduling
Not Supported
Time & Expense Tracking
Not Supported
Training Management
Not Supported
e-automate Verified User Reviews
Write a Review-
Probability You Would Recommend? 2 out of 10
"It’s pretty awful" 2 out of 5 stars Posted 2023-10-12
Pros: It covers billing requirements for office equipment dealers (metered usage). That’s it. Nothing else.
Cons: Support is terrible, it takes a week to get a response. The software codebase is antiquated. API integrations are few, and documentation for theirs is quite poor, so integrating with current software is a challenge. The services that power the software are super glitchy, some having to be started repeatedly for them to actually start.
Overall: If usage based billing is in your business model, there’s limited options, so you get what you get. 😥 Rumor has been a new entrant would be coming to the market (last 3 years).
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