Audience

Technology dealers

About e-automate

Simplify and centralize your complex copier business processes. From accounting and contracts to inventory, purchasing, sales, and customer service, e-automate® software removes the need for disparate systems, streamlines critical daily processes, and provides real-time visibility into every area of your business. E-automate seamlessly blends its core solution, add-on products, and supplier integrations to provide one system to run your office technology business.

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Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 2.0 / 5
ease 3.0 / 5
features 2.0 / 5
design 1.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

ECI Software Solutions
Founded: 1999
United States
www.ecisolutions.com/products/e-automate-managed-print-service-software/

Videos and Screen Captures

e-automate Screenshot 1
e-automate Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online

e-automate Frequently Asked Questions

Q: What kinds of users and organization types does e-automate work with?
Q: What languages does e-automate support in their product?
Q: What kind of support options does e-automate offer?
Q: What other applications or services does e-automate integrate with?
Q: What type of training does e-automate provide?

e-automate Product Features

Business Management

Billing & Invoicing
Employee Management
Financial Management
Inventory Management
Purchasing
Vendor Management
CRM
Marketing Management
Order Management
Point of Sale (POS)
Project Management
Scheduling
Time & Expense Tracking
Training Management

Print Management

Device Status Monitoring
Cost Tracking
Guest Printing
Environmental Metrics
Mobile Printing
Multi-Printer Support
Multiple Authentication Methods
Print Billing
Print Job Deletion
Print Job Routing
Remote Printing
Secure Print Job Release
Print Quotas / Limits
Reporting / Analytics

e-automate Verified User Reviews

Write a Review
  • Morgan B.
    COO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It’s pretty awful"

    Posted 2023-10-12

    Pros: It covers billing requirements for office equipment dealers (metered usage). That’s it. Nothing else.

    Cons: Support is terrible, it takes a week to get a response. The software codebase is antiquated. API integrations are few, and documentation for theirs is quite poor, so integrating with current software is a challenge. The services that power the software are super glitchy, some having to be started repeatedly for them to actually start.

    Overall: If usage based billing is in your business model, there’s limited options, so you get what you get. 😥 Rumor has been a new entrant would be coming to the market (last 3 years).

    Read More...
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