QEval
QEval is a cloud-based solution that enables call centers to manage quality and compliance-related requirements. Key features include integrated online coaching for agents, role-based access control, trend reports, and recording encryption. Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.” With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching.
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MentorCity
MentorCity is a comprehensive and intuitive online mentoring software cultivating the future of organizations and individuals through the power of connections and relationships. Specifically created for associations, companies, and schools, MentorCity assists in member engagement, leadership development, succession planning, and diversity and inclusion strategies. Serving as a powerful personal development tool, MentorCity helps organizations save time and money by lessening matching responsibilities and allowing program administrator to focus their efforts on building a mentoring culture that achieves exceptional results.
mentoring, mentorship, mentor, mentee, coach, coaches, coaching, data security, white-label solutions, customizable mentoring programs, performance metrics, reporting tools, data analytics, discussion forums, video conferencing, real-time messaging, mobile-friendly, cloud-based mentoring, employee mentoring, corporate mentoring, goal tracking
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Optify
Optify is a powerful web-based tool designed to streamline the coaching process so that professional coaches can focus on what really matters: making a difference. Build your coaching practice or internal coaching program with confidence while helping your clients and leaders reach their fullest potential. Whether used independently or paired with Optify’s coaching, we’re a game-changer for today’s coaches and organizations who want to make an impact that lasts. Do what you do best, let us handle the rest.
If you’re a solo coach, coaching team, or running an internal coaching program, you can easily use Optify to securely manage programs, honoring confidentiality and providing coaches, clients, and program managers only what they need. From custom program design to coach matching to the customizable library of learning resources, you’ll have what you need to level up your practice.
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