Audience
Companies searching for a solution to automate customer support services
About Zervicio
Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from anywhere. As an after-sales service system, Zervicio enables you to manage and track your service requests and complaints. Delighting customer comes with a very heavy price tag of managing own time slots as well as team members. Zervicio helps you to put your dreams and wishes into action by giving personalized service to your customers. Your service manager can make quick decisions about a service ticket and direct his field force in the fastest way possible. Zervicio has the most powerful Knowledge Repository - you deploy, you educate, you build knowledge, you build your experience. Manage Service Cloud can by accessed from anywhere.
Popular Alternatives
Puzzel
Support your team and delight your customers with three, brilliantly integrated solutions. Consolidate all your incoming messages. Assign conversations to a specific agent or team. Categorize conversations for easy automation and reporting. An omni-channel solution: Voice, Chat, Email, SMS and Social. Integrates with over 40 partner applications. Accurate forecasting and scheduling including real-time management. Powerful, easy-to-use and affordable. Scalable and optimized for call centers. Puzzel provides all the tools you need to deliver exceptional customer experiences and grow your business. Connect with customers on their favorite channels, build advanced self-service experiences with AI, and optimize your team’s performance to increase efficiency and sales, all in our easy-to-use, cloud-native platform. We keep up with the latest CX and technology trends so you don’t have to.
Learn more
Document360
Document360 is an AI-powered knowledge base tool designed for internal and public Knowledge bases. It is a SaaS platform that helps you to build a great self-service knowledge base, FAQ pages, User manuals, Product documentation, software documentation and more. It has smart AI features like AI-powered search, AI tag manager, AI description generator, uncompromised authoring experience, customization, real-time analytics, and enterprise-grade restore, back-up and versioning functionalities.
Now, with an additional add-on feature, you can generate API docs for internal and external users using your API definition files for developers.
Benefits of Using Document360:
- Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles.
- Built-in analytics: This feature filters data and provides the report to derive actionable data and insights.
- Integrations: Document360 works seamlessly with third-party
Learn more
livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
Learn more
RightAnswers
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption.
Learn more
Pricing
Starting Price:
$20.00/month
Integrations
No integrations listed.
Company Information
Manage Smart Solutions
India
www.zervicio.com
Videos and Screen Captures
You Might Also Like
Our Free Plans just got better! | Auth0 by Okta
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your secuirty. Auth0 now, thank yourself later.
Product Details
Platforms Supported
SaaS
Zervicio Product Features
Customer Service
Knowledge Base
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management