elevio
Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge.
We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements.
Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product.
Is your team utilising Knowledge Centred Service (KCS)?
With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be.
Based on user feedback and data analysis, it's the backbone of continuous user education.
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Help Scout
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.
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PatentCAM
PatentCAM is a secure, centralized repository for R&D, legal, and corporate development stakeholders to manage, annotate and monitor patents and scientific literature related to your organization’s patent landscapes and technical areas of interest.
Customized for patent and technical information professionals, it replaces less friendly Excel or SharePoint products used by many organizations to attempt to manage and distribute patent-related information.
Implementing PatentCAM at your organization increases informed decision making while limiting legal risks.
Specific benefits:
-Enhances competitor intelligence:
-Cuts down on redundant research
-Speeds up time to commercialization
-Reduce litigation and discovery costs
-Increase IP monetization opportunities, licensing, sales etc...
PatentCAM extends institutional knowledge by aligning R&D, legal and business development teams resulting in improved strategic decisions.
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Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality enabling internal employees and customer facing organisations to significantly increase productivity.
Powerful search, advanced content creation and moderation processes combine with high levels of insight ensuring your knowledge can be managed centrally with minimal administration overhead.
Deploy standalone, with configurable user and team workspaces, or integrated, with comprehensive APIs linking KPS Universal Knowledge to existing systems and content. This makes information available at the point of need, without the need to open a separate application. By embedding our knowledge management product into your third party applications, you save time and ensure successful adoption. Customers also benefit, getting the right answers faster. As a result, you both improve the customer experience and reduce operational costs.
SaaS and On Premise deployment options
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