Audience

Complaint management solution for companies wanting to have effective customer experience

About Worksmart

We mix our deep domain experience of Financial Services with a passion for developing solutions that save people time, money and help embed regulatory change. We provide a range of award winning, high quality RegTech solutions that are underpinned by a deep understanding of the market place and our regulatory knowledge. From Training & Competence (TC) to Quality Assurance (QA), Senior Managers & Certification Regime (SMCR) to Complaints Management, let us help you strengthen your approach to Governance, Risk & Compliance. With the provision of advice and process management becoming increasingly influenced by digital practice, it’s essential that regulated firms respond quickly to rapidly evolving market needs.Understanding that key roles in regulated entities are subject to the FCA’s Training and Competence (T&C) rules is well established practice. T&C has been an integral part of financial services for decades and a regulatory requirement since the 1990’s.

Integrations

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Company Information

Worksmart
Founded: 1997
United Kingdom
www.worksmart.co.uk

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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Phone Support
Online

Worksmart Frequently Asked Questions

Q: What kinds of users and organization types does Worksmart work with?
Q: What languages does Worksmart support in their product?
Q: What kind of support options does Worksmart offer?
Q: What type of training does Worksmart provide?

Worksmart Product Features

Complaint Management

Complaint Classification
Survey Management
Self Service Portal
Customer Complaint Tracking
Case Management
Corrective Actions (CAPA)
Issue Tracking
Feedback Management
Routing
Quality Assurance Management
Social Media Monitoring
Forms Management