Waybeo

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

If the goals of your marketing campaigns include phone call conversions, use INVOX Call Tracking and you will find out which marketing channels, keywords, ads, campaigns and website pages generate the most valuable phone calls. With INVOX you will always know which marketing campaign generated each call. All automated, perfect for spotting where to optimize! You'll know what works and what doesn't. You will know from the first day where you need to make changes! Keywords are the ones that organically trigger visits, calls and sales for you. INVOX helps you discover what keywords your customer used before each call. You know which keywords are helping you, which aren't helping you the way you want, and what you can improve on your website right away! You know practically what it is about your website that brings you prospects, customers, revenue and you always know what to do or what to ask the marketing agency!