WWS BAM

Bank branches are being steadily transformed from traditional service models to highly automated centers of business. Auriga’s WWS Greæter is an innovative tablet application specifically designed for the changing demands being placed on branch staff shifting from transaction controller to interaction facilitator. These new branch banking models are being driven by an increasingly, digitally empowered customer base, the accelerating availability of secure and reliable digital service channels, and the constant quest to enhance the customer’s satisfaction and maximize the sales potential of each interaction. The deployment of sophisticated self-service devices within the branch can significantly reduce the teller workload for routine, low-value transactions. Branch staff face an evolving productivity challenge to balance the need to increase the sale of high-value products with the customers’ expectations for a more enjoyable and rewarding banking relationship.

A banks’ distribution network can be extensive, with the quantity of data handled increasing as the number of devices increases. This means that banks need comprehensive management and optimal servicing of these devices, so that they can minimize maintenance costs, offer better service levels and uninterrupted access to users. To meet this need for in-depth performance analysis of every customer-facing device ( such as ATMs, ASDs, kiosks, tablets, Digital Signage Monitors and PDUs), Auriga has developed WWS Asset Management, an application module of the WinWebServer (WWS) suite. WWS Asset Management enables banks to survey, monitor and analyze all the equipment on their network. Centralizing and sharing data is essential to maintain a constant view the stages of an asset’s life cycle. WWS Asset Management collects key data including location, status, Hardware and Software (XFS SW, Custom SW) characteristics, connected peripherals, etc.