Audience
Companies of all sizes that need a powerful call center solution
About Voicent Communications
Voicent's cloud solution, Voicent Live, has all the tools you need to achieve peak performance and efficiency - call center tools, predictive dialers, voice broadcasters, text and email tools; built-in CRM, easy workflow and business process automation - all in one flexible, scalable, seamlessly integrated package.
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Squaretalk
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Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security.
With local numbers in over 150 popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion.
Discover how Squaretalk’s cloud contact center platform can enhance your team’s connection rates and performance.
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CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
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Key features include:
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• Security & Compliance
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Dialfire
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Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation.
Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out
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Pricing
Starting Price:
$499 one-time payment
Free Version:
Free Version available.
Integrations
Company Information
Voicent Communications
Founded: 2001
United States
www.voicent.com
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Product Details
Platforms Supported
Cloud
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Voicent Communications Frequently Asked Questions
Voicent Communications Product Features
Auto Dialer
Call Recording
Call Center Management
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Scripting
Database
Escalation Management
Inbound Call Center
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
