Audience
Companies of all sizes that need a powerful call center solution
About Voicent Communications
Voicent's cloud solution, Voicent Live, has all the tools you need to achieve peak performance and efficiency - call center tools, predictive dialers, voice broadcasters, text and email tools; built-in CRM, easy workflow and business process automation - all in one flexible, scalable, seamlessly integrated package.
Pricing
Starting Price:
$499 one-time payment
Free Version:
Free Version available.
Integrations
Company Information
Voicent Communications
Founded: 2001
United States
www.voicent.com
Videos and Screen Captures
CallShaper
CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type.
CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams).
25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch.
We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher.
Try 14 day FREE trial from CloudTalk (no credit card details required).
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DialerAI
Our autodialer software are used for automating sales calls, payment collections, appointment reminders, phone polling and market research. It can also be used for mass emergency voice broadcasting.
The system is ideal for Telcos and companies selling callcenter services as it is multi-tenant with billing and white-labeled while being economical to run as you choose your own Voice Provider.
Our autodialer software can massively increase productivity by dropping busy, unanswered and disconnected line, passing calls answered by real people back to your agents, and leaving messages on answering machines.
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net2phone
net2phone provides innovative and affordable cloud based telephony software and services to both small and mid-sized businesses and large or multinational enterprises.
Our Unified Communications and Contact Center solutions provide advanced features that can be customized to suit your unique business needs while ensuring simplicity through implementation and use.
net2phone’s compelling UCaaS offer combines voice, video, chat, and messaging under one platform, includes advanced features and integrations, and unlimited calling to over forty popular destination countries.
uContact, net2phone’s omnichannel CCaaS solution, streamlines all voice and digital interactions, enabling contact centers to meet customers in the digital channel of their choice and integrating all touchpoints into a Unified Inbox.
Other flagship solutions include SIP Trunking services, native integration with Microsoft Teams, and international connectivity capabilities.
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Product Details
Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Voicent Communications Frequently Asked Questions
Voicent Communications Product Features
Auto Dialer
Call Recording
Call Center Management
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Campaign Management
IVR / Voice Recognition
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Scripting
Database
Escalation Management
Inbound Call Center
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management