Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
Learn more
CellCog
CellCog is an AI employee platform: hire AI employees for any role - they form teams, onboard and manage each other. Each employee has a real identity, its own email inbox, task board, dashboards, persistent memory, and works in shifts under owner-set permissions. Underneath is the CellCog super-agent - #1 on DeepResearch Bench (July 2026) - producing research, code, dashboards, PDFs, video, images, and spreadsheets. Beyond employees: interactive chat modes, Cowork desktop access, a Chrome extension for browser tasks, 1,000+ tool connectors, and a Python SDK. Get started with 200 free credits at signup (no card required); a full-time AI employee typically runs $500-1,000/month, usage-based at roughly $25 per shift. Built for SMBs and solo founders replacing $5,000+/month specialist work.
Learn more
Libra
Libra is an AI agent platform built on your company’s work, designed to mirror the way you think and work by combining your history, priorities, and tools with autonomous execution. Connect the tools your team already uses, and Libra can immediately work across company context without requiring a migration. Describe a task in plain English, and it spins up a specialist agent that owns the workflow end to end, routing work to the right function, meeting deadlines, and delivering finished results. It can screen applicants and schedule interviews, draft replies to inbound leads, log product feedback against the roadmap, and file bug reports with reproduction steps. For meetings, Libra prepares briefs beforehand and captures decisions, action items, and owners live as the conversation happens. Its inbox workflow sorts incoming email into actions and drafts replies in the user’s voice for approval.
Learn more
Salesforce Agentforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7.
An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role.
Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.
Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data.
Learn more
